Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jhadecia Walter

Norfolk,VA

Summary

Ambitious Management Trainee with customer focused approach and motivation to create a collaborative and professional environment. Dedicated to following health and safety guidelines and handling food items properly. Talented leader and communicator with knowledge of both service and kitchen roles. Proficient mainly in service and shift leading.

Overview

3
3
years of professional experience

Work History

Manager in Training

McDonald's
11.2022 - Current
  • Operated well in both service and kitchen positions
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Described product to customers and accurately explained details and care of merchandise.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Orchestra Manager

Colonial Forge High School
08.2022 - 05.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with performers and producers to determine and achieve desired sound for production.
  • Attended regular practices and private lessons to hone skills.
  • Positioned members within groups to obtain balance among instrumental or vocal sections.
  • Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
  • Assigned and reviewed staff work in such areas as scoring, arranging and copying music.


Shift Manager In Training

Old Navy
04.2022 - 10.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Anticipated customer needs, providing them with personalized assistance, upholding brand standards.
  • Operated POS system transactions including credit, cash, exchanges, returns, and online orders while maintaining an accurate and seamless cash flow
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Delivery Specialist

DoorDash
01.2021 - 08.2022
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported customer questions, issues and complaints to management.
  • Inspected load security and checked for damages.

Parade Performer

Kings Dominion Amusement Park
10.2021 - 01.2022
  • Implemented creative techniques to create unique performances.
  • Demonstrated skills such as violin performance.
  • Worked closely with various entertainers to rehearse and refine my skills.
  • Developed deep connections with parade watchers to provide a meaningful experience

Education

Bachelor of Arts - Philosophy And Legal Studies

Old Dominion University
Norfolk, VA
06.2026

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2023

Skills

  • Store Operations
  • POS Inventory System Operation
  • Supervisory Abilities
  • Interview Training
  • Customer Relationship Management
  • Front-End Operations
  • Cash Handling
  • Production Preparation

Accomplishments

  • National Honor Society President. Worked closely with 300+ members to coordinate events, lead service plans, and schedule meetings.

Languages

Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Manager in Training

McDonald's
11.2022 - Current

Orchestra Manager

Colonial Forge High School
08.2022 - 05.2023

Shift Manager In Training

Old Navy
04.2022 - 10.2022

Parade Performer

Kings Dominion Amusement Park
10.2021 - 01.2022

Delivery Specialist

DoorDash
01.2021 - 08.2022

Bachelor of Arts - Philosophy And Legal Studies

Old Dominion University

High School Diploma -

Colonial Forge High School

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Jhadecia Walter