Kayla Raimey
Summary
Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager in Training
Charles Pan Fried Chicken LLC
NY, NY
02.2022 - 12.2022
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled day-to-day customer or client questions via telephone.
- Monitored cash drawers to confirm adequate cash supply.
- Established open and professional relationships with team members which communication, quickly resolving issues, and conflicts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Billing Associate
Dr. Mary Ruth Buchness Dermatology
NYC,NY
09.2019 - 11.2021
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing and maintaining client relationships.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Handled account payments and provided information regarding outstanding balances.
- Verified insurance of patients to determine eligibility.
- Adhered to established standards to safeguard patients' health information.
- Audited and corrected billing and posting documents for accuracy.
- Liaised between patients, insurance companies, and billing office.
- Processed monthly statements to customers and assisted with related requests for information and clarification.
- Data Entry
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Fluent with EMR systems such as CureMD, Praticestudios, and Eclinical Works.
SYEP
Infinity Educational Program
Brooklyn, NY
06.2019 - 08.2019
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Master of Science - Clinical Psychology
St. Francis College
Brooklyn, NY06.2025
High School Diploma -
John Dewey High School
Brooklyn, NY06.2021
Skills
- Store Operations
- Customer Satisfaction
- Customer Experience
- Profit and Loss Understanding
- Staff Management
Timeline
Manager in Training
Charles Pan Fried Chicken LLC
02.2022 - 12.2022
Billing Associate
Dr. Mary Ruth Buchness Dermatology
09.2019 - 11.2021
SYEP
Infinity Educational Program
06.2019 - 08.2019
Master of Science - Clinical Psychology
St. Francis College
High School Diploma -
John Dewey High School