Summary
Overview
Work History
Education
Skills
Personaldevelopment - Description
Certification
Timeline
Generic

Decius (Bella) Springs

Suitland,MD

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Conduent
Montgomery, AL
07.2022 - 07.2023
  • Answer incoming calls from customers with various requests, mainly how to enroll in the Affordable Connectivity Program
  • Education the customer on the qualifications and the ways to apply
  • Display Exceptional Customer Service with continuous improvement

BBVA
Montgomery, AL
04.2021 - 11.2021
  • Company Overview: Bank Fraud Investigation
  • Investigated and monitored each client account to determine potential if fraud had occurred
  • Utilizing multiple systems such as Lexis nexis, Scars, AML
  • Emailed customers, and banking instructions to assist with making the right decision when fraud is suspected a case is created for a special team to finalize the decision
  • Bank Fraud Investigation

Facilitator/Trainer /remote

Sykes Enterprise
Montgomery, AL
07.2016 - 04.2021
  • Deliver and facilitate classroom instruction ensuring new and existing employees can perform required job duties
  • Demonstrate effective communication presentation, media application, conflict resolution, and employee management skills
  • Provided constructive coaching and feedback to learners
  • Actively engaged with managers to develop different strategies and methods to develop the Trainees performance to accomplish the highest level of success
  • Worked on the curriculum to develop the agent's understanding and analyze the effectiveness of the material

Education

Bachelor - Criminal justice/Legal Studies

Auburn University (AUM)
Montgomery, AL
01.2014

Associate Degree - Computer /Information Systems Technology

Trenholm State College
Montgomery, AL
01.2001

Skills

  • Critical thinking
  • Problem solving
  • Teamwork
  • Collaboration
  • Professionalism
  • Strong work ethic
  • Computer skills
  • Microsoft
  • Leadership
  • Management
  • Call center experience

Personaldevelopment - Description

The break in my employment was used to focus on my health and wellness. Consulting with medical professionals and nutritionists has allowed me to now focus on my career goals. I took additional online training and certification in Microsoft Excel to enhance my knowledge in this area. I am ready to focus on my career goals and apply my skills and talents.

Certification

  • Learning Development
  • Trainer II

T

Timeline

Conduent
07.2022 - 07.2023

BBVA
04.2021 - 11.2021

Facilitator/Trainer /remote

Sykes Enterprise
07.2016 - 04.2021

Bachelor - Criminal justice/Legal Studies

Auburn University (AUM)

Associate Degree - Computer /Information Systems Technology

Trenholm State College
Decius (Bella) Springs