Declan Greene
Summary
Dedicated medical receptionist with three years of experience in a fast paced, high volume urgent care setting. Seeking an opportunity to utilize strong patient service, administrative, insurance and organization skills while continuing to grow professionally.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Urgent Care Management
05.2023 - 08.2026
- Registered and checked in patients efficiently in a fast-paced, high volume urgent care setting while ensuring accurate demographic and clinical information.
- Managed a multi-line phone system, assisting patients with scheduling, questions, messages and routing calls to the clinical staff.
- Verified patient insurance authorizations and communicated with insurance carriers to obtain required approvals or verify via insurance portals.
- Collected copays, deductibles, outstanding balances and fee for service amounts at time of visit.
- Processed medical record requests.
- Trained and supported newly hired front desk staff on registration procedures, office workflows, insurance verifications and customer service expectations.
- Collaborated closely with clinical and corporate staff to maintain efficient patient flow and minimize delays.
- Completed yearly mandated OSHA/HIPAA certification.
- Assisted with the planning and coordination of community events.
- Assisted the Medical Director with preparing spreadsheets and required administrative documents.
Education
High School Diploma -
Tecumseh High School
Tecumseh, MISkills
- Patient Registration
- Co-payment collection
- Insurance verification
- Electronic medical records
- Office administration
- HIPAA guidelines
- Payment processing
- Customer service
- Critical thinking
Timeline
Medical Receptionist
Urgent Care Management
05.2023 - 08.2026
High School Diploma -
Tecumseh High School