Summary
Overview
Work History
Education
Skills
Timeline
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Decoreyan Rose

Houston,TX

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

4
4
years of professional experience

Work History

Finance Processor

Vanguard
07.2022 - 07.2024
  • Responsible for handling all client financial bank transfer requests, including electronically transferring large monetary balances to & from different account types according to the clients' request
  • Carefully analyze and file different forms (Death Certificates, CLOTs, Divorce Documents, Company Forms, etc.) to determine how to better assist and meet the clients' and company needs
  • Received and reviewed incoming documents and materials.
  • Assist internal staff with clerical & administrative needs to maximize efficiency & team productivity
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Contributed to the achievement of department goals through consistent high-quality work daily.

Scheduling Specialist

Percepta
12.2021 - 07.2022
  • Handled high volume inbound and outbound calls and chats, acting as first point of contact and set appointments for prospective clients.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Established rapport with callers to build loyalty and support retention goals.
  • Contacted vendors on customers behalf to schedule appointment times.
  • Contributed to successful project completion by ensuring timely assignment of necessary resources and personnel.
  • Kept all contracts up to date by providing clerical work
  • Responsible for ordering equipment for the installation & making sure the delivery is received by the customer
  • Provided detailed information about available services & requirements
  • Established rapport with callers to build loyalty & support retention goals
  • Acted as the first point of contact & set appointments for prospective clients.

Customer Service Representative

Alorica
03.2020 - 05.2021
  • Managed a high volume of calls daily regarding enrolling into prescription drug coverage while maintaining composure under pressure while providing exceptional service.
  • Processed payments, worked multiple screens as well as worked with multiple phone lines that has a constant call flow with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs & resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.

Education

Certificate of Technical Studies - Medical Billing And Coding

College of Healthcare Professionals
Houston, TX
08.2025

High School Diploma -

Humble High School
Humble, TX
05.2017

Skills

Administrative Support

Computer Proficiency

Prioritization

Appointment Scheduling

Multi-Line Phone Systems

Data entry experience

Customer Service

Documentation and Reporting

Information Protection

Microsoft Office Suite

Product knowledge

Attention to Detail

Teamwork and Collaboration

Multitasking and Organizing

Payment Processing

Live chat support

Timeline

Finance Processor

Vanguard
07.2022 - 07.2024

Scheduling Specialist

Percepta
12.2021 - 07.2022

Customer Service Representative

Alorica
03.2020 - 05.2021

High School Diploma -

Humble High School

Certificate of Technical Studies - Medical Billing And Coding

College of Healthcare Professionals

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Decoreyan Rose