Professional with strong background in clinical and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.
Overview
7
7
years of professional experience
Work History
Housing Case Manager
Abounding Prosperity, Inc
12.2024 - Current
Develop Individualized Health Plans to improve clients' overall health and well-being, especially for those living with or at significant risk for HIV/AIDS
Work collaboratively with medical personnel to ensure adherence to prescribed therapies
Maintain confidential up-to-date client contact and fulfillment of treatment goals, helping clients adjust to changes and challenges in their lives
Provide PrEP, Hepatitis, and HIV education; link clients to care services for STIs, PrEP, HIV, nPEP, and Hepatitis infection
Advocate for and refer clients to community resources that will improve their overall health and well-being
Respond to crises and be knowledgeable of available community resources and/or evidence-based treatments
Build trust and confidence with clients to help them navigate their health conditions and the healthcare system
Prevention Service Team Lead
HELP Center for LGBT Health and Wellness
01.2023 - 12.2024
Adhere to HELP's policy/procedures; Provide HIV/STI testing, outreach, education, and condom distribution for the HIV Prevention and linkage program focusing on MSM and persons of transgender experience in a clinical and/or outreach setting
Assist in facilitation of client flow & coordination of all prevention client services
Accurately complete required assessment forms, lab requisitions, and additional written material
Oversee Condom of the Month Club and condom store orders and procedures with the supervision of DOP
Provide support overseeing Outreach activities when DOP is not present
Ensure program goals and objectives are being met
As the Lead of the program, coordinate quality assurance with OSHA safety, clinic protocol, and HIPAA compliance
Assist with daily clinical operations as needed; perform data entry and registration for every patient; schedule patient appt per provider request; take calls and transfer within organization as needed
HIV Prevention Specialist
HELP Center for LGBT Health and Wellness
07.2021 - 12.2024
Adhere to HELP's policy/procedures; Provide HIV/STI testing, outreach, education, and condom distribution for the HIV Prevention and linkage program focusing MSM and transwomen in a clinical/ outreach setting.
Enhanced community awareness of drug-related issues through engaging presentations and workshops.
Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
Accurately complete required assessment forms, lab requisitions, and additional written material
Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
Contributed to grant writing efforts securing additional funding for essential prevention initiatives.
Provided ongoing support to clients during their recovery process, fostering a sense of accountability and motivation.
Conducted thorough assessments on clients to determine appropriate treatment paths and resources needed.
Programs Manager
Community Health Pier
10.2020 - 04.2021
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Facilitated workshops and conducted one-on-one training to educate team members.
Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Identified program obstacles and communicated possible impacts to team.
Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Coached team members on professional development opportunities, contributing to improved overall performance.
Community Partner, Community Health-PIER Representative
Mississippi HIV Planning Council
07.2019 - 04.2021
Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Stayed informed on industry developments and market trends to gain competitive advantage.
Monitored partner performance and provided feedback on areas of improvement.
Developed and implemented strategies to enhance partner relations.
Community Outreach Organizer
ASC-PIER
07.2019 - 09.2020
Identified resources and opportunities to implement programming and policy, system and environmental changes.
Monitored program outcomes using data tracking systems to demonstrate success metrics to funders and stakeholders.
Increased community engagement by organizing and executing outreach events and initiatives.
Handled sensitive client information confidentiality ensuring trust privacy maintained throughout service provision process.
Volunteer
ASC-PIER
12.2017 - 07.2019
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Education
General Equivalency Diploma -
WWISCAA INC.
Greenville, MS
01.2017
Skills
Certified Community Health Worker
Certified Rapid HIV Tester & Educator
Career Readiness Certificate- Silver
Support Group Facilitator
Certified Phlebotomist
Grant Writing
Certified HIV/PreP Navigator
Phressia/Athena Scheduling Systems
Team supervision
Technical documentation
Reporting
Troubleshooting
Strong communications
Training
Analytic skills
Technical skills
Problem-solving
Multitasking
Data synthesis
Process improvement recommendations
Relationship building
Partnership with colleagues
Maintaining confidentiality
Mental health assessment
Community resource navigation
Supportive counseling
Trauma-informed care
Multicultural sensitivity
Teamwork and collaboration
Client advocacy
Timeline
Housing Case Manager
Abounding Prosperity, Inc
12.2024 - Current
Prevention Service Team Lead
HELP Center for LGBT Health and Wellness
01.2023 - 12.2024
HIV Prevention Specialist
HELP Center for LGBT Health and Wellness
07.2021 - 12.2024
Programs Manager
Community Health Pier
10.2020 - 04.2021
Community Partner, Community Health-PIER Representative
Mississippi HIV Planning Council
07.2019 - 04.2021
Community Outreach Organizer
ASC-PIER
07.2019 - 09.2020
Volunteer
ASC-PIER
12.2017 - 07.2019
General Equivalency Diploma -
WWISCAA INC.
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