Decoyia Norman
Creswell,NC
Summary
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Overview
10
10
years of professional experience
Work History
Housekeeper Manager
Altogether Clean Cleaning Co LLC
Creswell , NC
09.2021 - Current
- Inspected residential and commercial property regularly to ensure cleanliness standards were met or exceeded.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Reported damage or theft of property to management.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed periodic deep cleans in guest rooms as well as common areas throughout the facility.
- Ensured that all safety protocols were followed in order to protect employees from potential hazards.
- Reviewed monthly financial reports related to housekeeping expenses to ensure budget goals were being met.
- Conducted regular inventory checks of cleaning supplies and equipment to ensure adequate stock levels at all times.
Housekeeper
Stan White Realty and construction
Duck , NC
03.2015 - 10.2021
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
- Changed bed linens and towels, tidied up rooms.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Education
GED -
Beaufort Community College
Little Washington NC03-2025
Skills
- Scheduling expertise
- Health and safety compliance
- Workload prioritization
- Employee relations
- Strong leadership
- Task delegation
Timeline
Housekeeper Manager
Altogether Clean Cleaning Co LLC
09.2021 - Current
Housekeeper
Stan White Realty and construction
03.2015 - 10.2021
GED -
Beaufort Community College