DAWSON L BROOKES
Alpharetta,GA
Summary
A customer service-minded, highly analytical, disciplined, and professional leader with positive attitude and excellent communications skills seeking a position as a Data Analyst 20+ years of experience providing excellent customer service to individuals and businesses and using data to make effective and successful business decisions
Overview
21
21
years of professional experience
Work History
Area Rental Manager
Enterprise Holdings
Alpharetta, GA
12.2007 - 04.2022
- Human Resource Management
- Sales and Marketing/Financial Performance
- Fleet Management and Maintenance
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Grew business by 20 % over last two fiscal years by implementing targeted marketing.
- Managed multiple tasks in high-volume environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used Data extensively to plan and make proper business decisions to achieve success in core areas of business
Online Network Support
Hobson Enterprise
Basseterre, St Kitts
06.2001 - 12.2007
- Diagnosed network problems involving combination of hardware, software, power and communications issues, solving 20 plus problems per day
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts, that helped increase efficiency by 22%
- Managed and administered load balancing tasks for WAN networks, routing and shaping traffic to reduce service interruptions and network strain.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
Education
Data Analysis Boot Camp - Data Analysis
Springboard
Online11.2022
Bachelor of Science - Telecommunications Engineering Technology
Southern Polytechnic State University
Marietta, GA07.2007
Skills
- Employee Performance Evaluations
- Customer Satisfaction
- Managing Operations and Efficiency
- Business Development and Planning
- Sales Presentation
- Customer Needs Assessments
- Rental Management
- Professional Relationships
- Strategic Decision-Making
- Motivational Leadership
- Administration and Reporting using Data
- Sales Initiatives
- Supervisory Abilities
- Employee Coaching and Motivation
- Revenue Growth
Affiliations
- Institute of Electrical and Electronics Engineers
- Association of Information Technology Professionals
Timeline
Area Rental Manager
Enterprise Holdings
12.2007 - 04.2022
Online Network Support
Hobson Enterprise
06.2001 - 12.2007
Data Analysis Boot Camp - Data Analysis
Springboard
Bachelor of Science - Telecommunications Engineering Technology
Southern Polytechnic State University
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