DeDee Nelson
Washburn,IA
Summary
Facilitated seamless healthcare service delivery through effective management of CNA roles, housekeeping, laundry, staffing, billing, payroll, and human resources, resulting in improved patient satisfaction and operational performance.
Overview
15
15
years of professional experience
Work History
Housekeeping/Laundry Supervisor
La Porte City Care Center
La Porte City, IA
10.2023 - 10.2024
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
Recruiting Coordinator
Home Instead Senior Care
Cedar Rapids, IA
12.2013 - 02.2014
- Screened each job candidate for qualifications
- Interviewed candidates to determine if they were a match for the company.
- Interviewed candidates to determine if they were a match for the company
- Guided applicants thru the hiring process. Including orientation
- Developed onboarding materials and resources, ensuring new hires received comprehensive training support.
C.N.A
Grundy Care Center
Grundy Center, IA
03.2010 - 10.2013
- Facilitate activities of daily living, personal hygiene, and With assigned residents each day, while prioritizing my responsibilities.
- Documented all activities and information in EMR system.
- Exhibited compassionate care communication regarding issues surrounding Death and dying.
- Used personal protective equipment and supplies.
- Adhered to safety guidelines and training procedures.
- Assisted with daily living activities, promoting independence and dignity among patients.
Housekeeper
Winsor Care Center
Cedar Falls
08.2009 - 03.2010
- Followed daily cleaning schedule.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
BA - Healthcare Administration
Ashford University
Clinton, IASkills
- Utilized various software and hardware tools to support daily tasks and improve productivity
- Promoted clear communication strategies to ensure alignment on project objectives
- Oversaw the implementation of Microsoft Office applications to enhance team efficiency Guided colleagues in leveraging software capabilities to streamline workflows Facilitated training sessions to improve overall proficiency in office tools
- Oversaw financial documentation processes utilizing QuickBooks Coordinated with team members to streamline data management and reporting Enhanced accuracy of financial records through diligent oversight
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Utilized medical terminology to ensure accurate documentation and patient care processes
- Developed and enforced infection control protocols to minimize risk of healthcare-associated infections
- Oversaw implementation of HIPAA compliance measures to safeguard sensitive patient data Led training sessions for employees on HIPAA regulations to promote a culture of privacy and security Developed and refined organizational policies to align with HIPAA requirements, enhancing overall compliance
- Oversaw office staffing strategies to optimize resource allocation and enhance team performance Managed recruitment initiatives to attract top talent and fill critical roles Developed training programs to improve employee onboarding and retention
- Oversaw patient relations initiatives to foster a positive healthcare environment Developed strategies to improve patient engagement and satisfaction Collaborated with multidisciplinary teams to address patient feedback and enhance service delivery
Timeline
Housekeeping/Laundry Supervisor
La Porte City Care Center
10.2023 - 10.2024
Recruiting Coordinator
Home Instead Senior Care
12.2013 - 02.2014
C.N.A
Grundy Care Center
03.2010 - 10.2013
Housekeeper
Winsor Care Center
08.2009 - 03.2010
BA - Healthcare Administration
Ashford University