Dedra Fisher
Lisle,United States
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Professional with significant experience in care management. Skilled in patient advocacy, case coordination, and resource allocation. Strong focus on team collaboration and achieving results. Flexible with changing needs, reliable in diverse healthcare settings, and dedicated to improving patient outcomes.
Overview
13
13
years of professional experience
Work History
Care Management Associate
Aetna, a CVS Health
07.2024 - Current
- Completed weekly scheduling and monthly department reports for case managers.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Served as an advocate for patients, empowering them to make informed decisions about their healthcare journey.
- Developed strong relationships with patients and families to provide compassionate care that meets their unique needs.
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
Patient Care Coordinator
Wheaton Eye Clinic
06.2023 - 07.2024
- Coordinate patient care plans by liaising with all necessary care providers to ensure patient needs are met and appointments are scheduled appropriately
- Initiate follow up with patients on physician placed orders in the medical record such as MRI, CT, labs, and referrals to other specialists
- Maintain a record of physician placed orders and patient follow up in the patient's medical record
- Work with insurance companies on behalf of physicians and patients to provide needed documentation of medical necessity to obtain prior authorization for all ordered tests
Scheduler
Brookdale at Home
06.2023 - 08.2023
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
- Conferred with managers personnel to revise plans and achieve demanding targets
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws
- Generated department orders and accompanying documentation
Assistant Clinical Manager
Ascension Health
02.2012 - 06.2023
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Oversaw overall operation of nursing services and patient care
- Created work schedules for 22 employees and oversaw functioning of billing department
Education
High School Diploma - General Studies
Washington Park High School
05.2006
Skills
- Customer Support Training
- Care Planning
- Policy compliance
- Networking and Outreach
- High-volume call environment
- Schedule management
- Employee Scheduling
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Developed improved tracking and assessment system to increase patient care standards.
Languages
English
Full Professional
Timeline
Care Management Associate
Aetna, a CVS Health
07.2024 - Current
Patient Care Coordinator
Wheaton Eye Clinic
06.2023 - 07.2024
Scheduler
Brookdale at Home
06.2023 - 08.2023
Assistant Clinical Manager
Ascension Health
02.2012 - 06.2023
High School Diploma - General Studies
Washington Park High School
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