Ashley Walker
Spring,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Care Management Associate
CVS HEALTH CORPORATION
WFH
05.2022 - 06.2024
- Completed weekly scheduling and monthly department reports for case managers.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Collaborated effectively across departments for seamless transitions between levels of care, ensuring continuity for patients moving through the healthcare system.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Evaluated the effectiveness of interventions through ongoing assessment, analysis, and adjustment of care plans.
Customer Service Liaison
Houston Metro Urology
Houston, TX
01.2015 - 12.2021
- Daily key entry to assure accuracy of billing for all services rendered
- Create new medical records and retrieve existing medical records; verifying existing account number
- Keep patients and healthcare providers informed by communication availability or unavailability of the record
- Responsible for greeting and registering patients, as well as verifying all patient information and insurance details
- Additionally, collecting co-pays, answer calls, and page medical employees as needed.
ACM Patient Business Rep PRN
Houston Methodist
Houston, TX
06.2014 - 12.2014
- Coordinating the flow of information between patients, medical staff and third party requesters
Registration Coordinator
Houston Metro Ortho & Spine Surgery Center
Houston, TX
03.2012 - 04.2014
- Assists patients with registration after creating and prepping charts 1-3 days prior to Date of Surgery
- Directs families to discharge area for patient pickup to assist recovery
- Keeps reception area neat, comfortable and welcoming throughout the day (ensures warm blankets/coffee/water, etc.)
- Answered the telephone in a timely and professional manner, routed calls to the appropriate person or took a complete and accurate message
- Greet visitors and vendors determine their needs and contact the appropriate department for visitor escort, Oversee the visitor sign-in and security process
- (Data Entry) Complete vendor information into Navision
- Processed mail, opened, date stamped and distributed incoming invoices and supporting documents
- Fulfill all service requests (copies and faxes) mail/via Email Business Information (W9's, Tax Exemption Certifications, New Vendor setups, etc.)
- Provided scanning operations support onto the server for the companies viewing
- Order Supplies and issue Purchase Orders (PO's) as needed for Select vendors per request.
Education
High school or equivalent - GENERAL STUDIES
Westbrook High School
Beaumont, TX05.2004
Skills
- Customer Care/Support/Service
- Networking and Outreach
Timeline
Care Management Associate
CVS HEALTH CORPORATION
05.2022 - 06.2024
Customer Service Liaison
Houston Metro Urology
01.2015 - 12.2021
ACM Patient Business Rep PRN
Houston Methodist
06.2014 - 12.2014
Registration Coordinator
Houston Metro Ortho & Spine Surgery Center
03.2012 - 04.2014
High school or equivalent - GENERAL STUDIES
Westbrook High School