Selina Mitchell
Charleston,WV
Summary
Extensive computer knowledge coupled with years of customer service experience. Typing speed exceeding 80 wpm. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. Microsoft Excel, Word, PowerPoint, Publisher, and QuickBooks experience. Completed Basic Skill set for Gerontology, Medical Terminology course, along with two semesters of Nursing school with care plan understanding and clinicals that provided basic care to patients.
Overview
22
22
years of professional experience
Work History
Care Management Associate
Aetna Medicaid
Charleston, WV
09.2021 - 02.2024
- Completed weekly scheduling and monthly department reports for case managers.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Served as an advocate for patients, empowering them to make informed decisions about their healthcare journey.
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
Cost Recovery Specialist for Arch Coal
Acordia National Insurance
Charleston, WV
01.2002 - 06.2003
- Trained to handle incoming customer service calls as well as calling providers requesting overpayment refunds on claims due to Medicare or uncovered services
- Processed payment on claims or viewed claims to find errors
- Excelled in customer service and organizational skills.
Bookkeeper, Administrative Assistant
DAF Associates& ACCOUNTING
Charleston, WV
06.2012 - 09.2013
- Working in a small-sized public accounting firm to provide professional accounting services for individuals and business clients
- Provide full range of services, including income tax preparation, accounts payable, accounts receivable, bookkeeping, payroll and payroll taxes for multiple clients weekly for several doctor offices and companies daily
- Front desk reception and telephone service included as well as scanning documents and filing
- Fast paced atmosphere along with the required ability to multi-task successfully.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
Office Manager
A-1 Refrigeration Heating & Air Conditioning Services
Nitro, WV
11.2003 - 05.2012
- Answered all phone calls for new customers, service calls, and estimates
- Handled all accounts receivable along with accounts payable
- Weekly payroll for employees, payroll summary, deposits, and quarterly taxes
- Detailed proposals/estimates, filing, bookkeeping, and organizational skills
- Weekly, Monthly, and yearly reports
- Administrative support for the owner of the company along with scheduling and planning
- Designed and managed the company webpage.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Verizon FiOS Technical Support Customer Service
TRG CUSTOMER SOLUTIONS
South Charleston, WV
11.2009 - 02.2010
- Completed five weeks of customer service and Verizon FIOS training
- Trained to handle calls with excellent customer service skills by attending to the customer, their concern, and the tasks needed to help resolve the issue
- Required to walk each customer through steps, help the customer understand the process, and finally resolve the issue.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Nursing -
Bridgevalley Community & Technical College
12.2017
Associates Degree Incomplete -
Nursing School
12.2017
Skills
- Years of Customer Service Skills
- Administrative Experience
- Outstanding Support Services
- Ability to learn, understand, and ask questions
- Understanding of Care Plans and the importance of documentation
- Capacity to adapt
- Proficient Computer and Clerical skills
- Exceptional oral and written communication
- Basic understanding of Fundamental Nursing, Medical Terminology, and Gerontology
- Ability to work alone and with others successfully
Timeline
Care Management Associate
Aetna Medicaid
09.2021 - 02.2024
Bookkeeper, Administrative Assistant
DAF Associates& ACCOUNTING
06.2012 - 09.2013
Verizon FiOS Technical Support Customer Service
TRG CUSTOMER SOLUTIONS
11.2009 - 02.2010
Office Manager
A-1 Refrigeration Heating & Air Conditioning Services
11.2003 - 05.2012
Cost Recovery Specialist for Arch Coal
Acordia National Insurance
01.2002 - 06.2003
Nursing -
Bridgevalley Community & Technical College
Associates Degree Incomplete -
Nursing School