Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Valerie Clotts

Valerie Clotts

Hampden,ME

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

CARE MANAGEMENT ASSOCIATE

AETNA
NEW ALBANY, OH
10.2012 - 09.2018
  • Answered incoming calls and electronic faxes from providers and members regarding pre-certification for surgical procedures and ER admits, Referred/transferred callers to appropriate clinical staff, Responsible for initial case review and triage for ER admits/ surgical procedures, Assisted in training staff on electronic correspondence and retro review cases, Accurately and consistently documented each call in the members electronic record, thoroughly completing required actions with a high level of detail

BUSINESS DEVELOPMENT AGENT

Dennis Automotive
DUBLIN, OH
01.2012 - 09.2012
  • Responded to customer inquiries through electronic chat, phone and e-mail in regards to vehicles, Assisted customers with specific questions on automobile features and availability, Set appointments with customers to meet sales staff to complete the car sales transaction, Followed up with customers and verified appointments were met with sales team

CUSTOMER CARE REPRESENTATIVE

Verizon Wireless
DUBLIN, OH
01.2007 - 12.2011
  • Responded to customer inquiries for billing and contract questions via phone, Ordered and activated phones for customers, Performed troubleshooting on phones and broadband equipment to ensure best possible quality and service, Maintained a personal highest quality rating of "leading" in metric ratings on call audits, Resolved customer complaints promptly and professionally, Assisted customers in navigating through website features and functions to locate desired information or products.

Education

High School Diploma -

Pickerington High School
05.1999

Skills

  • Medical Terminology
  • Detail-Oriented
  • Customer Service
  • Appointment Scheduling
  • Customer Support
  • Inbound and Outbound Calling
  • Patient Health Information Access
  • Verbal and Written Communication
  • Data Entry
  • Collaboration and Teamwork
  • HIPAA Compliance
  • Problem-Solving

Timeline

CARE MANAGEMENT ASSOCIATE

AETNA
10.2012 - 09.2018

BUSINESS DEVELOPMENT AGENT

Dennis Automotive
01.2012 - 09.2012

CUSTOMER CARE REPRESENTATIVE

Verizon Wireless
01.2007 - 12.2011

High School Diploma -

Pickerington High School

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Valerie Clotts