OLIVIA BRAXTON
Warrenton,NC
Summary
Highly motivated business professional with a strong background in medical billing, insurance claims, and a proven track record of delivering exceptional customer service. Recognized for flexibility and teamwork, adept at prioritizing tasks, managing multiple projects simultaneously, and consistently achieving project goals.
Overview
8
8
years of professional experience
Work History
Care Management Associate
Bcbsnc
02.2023 - Current
- Completed weekly scheduling and monthly department reports for case managers.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
- Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
- Contributed to a positive work environment by participating in team building activities and sharing best practices in care management techniques.
- Result by conducting thorough risk assessments that accurately identified individuals requiring additional support or services.
Technical Support Representative
Verizon
05.2022 - Current
- Handled questions and concerns directed to the Help Desk
- Provided ticket numbers to employees and tracked tickets when called to check the status of a ticket
- Provided front-line technology (e.g
- Installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences.)
- Provided basic troubleshooting assistance with technology concerns such as, fixing/replacing computers, first level support to VOIP phones, etc.)
- Performed maintenance activities and ensured compliance with health and safety requirements
- Used two computer monitors and utilized multiple systems to assist callers while actively listening
Customer Service Representative
Conduent
02.2020 - 04.2022
- Ensured productivity met or exceeded service and quality standards
- Adhered to HIPAA policies and protocols, becoming HIPAA certified
- Navigated through multiple computer applications with speed and accuracy
- Provided support for pharmacy information management system to retail pharmacy employees
- Answered incoming chats from employees
- Explained copays, deductibles, coinsurance, and out of pocket maximum to members
- Called other insurance companies and healthcare physicians on behalf of members per the company
- Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices among customers and providers
Cashier
Food Lion
05.2017 - 08.2020
- Greeted all customers and provided prompt, courteous customer service and assistance
- Provided a neat and clutter free work area
- Processed cash and all major card transactions with speed and efficiency in a busy retail store
- Closed and opened the store which required punctuality and the ability to accurately close out registers
- Maintained a perfect attendance record while frequently stepping up to substitute for absent personnel during other shifts
- Answered incoming calls and handled any questions or complaints
Education
Bachelor - Business Administration
Strayer University
Raleigh, NCHigh School Diploma -
Vance Granville Community College
01.2019
Skills
- Microsoft Office Proficiency
- HIPAA Compliance Certified
- Medical Terminology
- Tech Savvy
- Type 40 WPM
- Analytical Skills
- Effective Communication
- Interpersonal Skills
- Multitasking Skills
- CPT Coding Knowledge
Timeline
Care Management Associate
Bcbsnc
02.2023 - Current
Technical Support Representative
Verizon
05.2022 - Current
Customer Service Representative
Conduent
02.2020 - 04.2022
Cashier
Food Lion
05.2017 - 08.2020
High School Diploma -
Vance Granville Community College
Bachelor - Business Administration
Strayer University
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