Kendra Garner
Yorktown,VA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Care Management Associate
Aetna, A CVS Health
09.2022 - Current
- Collaborated with medical staff to ensure proper documentation for insurance coverage.
- Expedited pre-certification approvals, facilitating prompt access to needed medical care.
- Assisted in training new hires on best practices for pre-certification tasks, contributing to overall team success.
- Coordinated with billing teams to ensure seamless integration between pre-certification and invoicing procedures.
- Served as a trusted resource for patients navigating the complexities of insurance coverage during the certification process.
Credit Collections Representative
Eversource Energy
03.2021 - 07.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals consistently.
- Managed approximately 50-75 incoming calls per day and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Set updrafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review
Production Operator II
Church & Dwight Co
12.2016 - 08.2020
- Perform test and adjust machines as per product or manufacturer's specifications
- Operated equipment such as forklifts and hoists to safely move heavy loads
- Employed wide range of instructional methods to connect students with training including instruction, demonstrations, and workshops
- Engaged management in training development processes to build program focused on current and projected employee requirements
- Moved heavy boxes, containers, and pallets with use of hand trucks and pallet jacks
- Labeled containers with identifying information such as storage bins and final destination
- Continuously classified and filed records to keep system efficiency and all information organized.
Education
High school diploma -
Northwest Halifax High School
Littleton, NC05.2007
Bachelor's degree - Business Administration
University of Phoenix
Tempe, AZ01.2024
Skills
- Microsoft Office
- Innovative Problem Solving
- Office Administration
- Customer Service
- Call Management
- Complaint Resolution
- Scheduling
- Critical Thinking
- Document Organization
- High Call Volume
- Staff Training
- Data Entry
Timeline
Care Management Associate
Aetna, A CVS Health
09.2022 - Current
Credit Collections Representative
Eversource Energy
03.2021 - 07.2022
Production Operator II
Church & Dwight Co
12.2016 - 08.2020
High school diploma -
Northwest Halifax High School
Bachelor's degree - Business Administration
University of Phoenix
Similar Profiles
CHRISTINE DOLSCHRISTINE DOLS
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
Natalie SchultzNatalie Schultz
Eligibility Consultant , MCR MSO Group Enrollment at Aetna, a CVS Health Co.Eligibility Consultant , MCR MSO Group Enrollment at Aetna, a CVS Health Co.
Amy DuvallAmy Duvall
Principal Clinical Leader, Commercial Appeals Ops at Aetna, a CVS Health CompanyPrincipal Clinical Leader, Commercial Appeals Ops at Aetna, a CVS Health Company
Laurie FowlerLaurie Fowler
Customer Service Representative at Aetna, a CVS Health CompanyCustomer Service Representative at Aetna, a CVS Health Company
Faith WinslowFaith Winslow
Oncology Data Specialist, ODS-C at Oncolog, IncOncology Data Specialist, ODS-C at Oncolog, Inc