Summary
Overview
Work History
Education
Skills
Timeline
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Dedra Marshall

Fort Worth,TX

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Self-motivated and a true team player.

Overview

12
12
years of professional experience

Work History

Recruiter

FleetNurse
05.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Eligibility Research Representative

American Specialty Health
12.2016 - 08.2019
  • Assisted Patients and/or Practitioners with verifying benefits covered under multiple health insurance plans
  • Researched and provided resolution of issues with explanation of benefits and co-payment discrepancies
  • Managed over 50-60 customer calls per day

Customer Service Specialist

Union Bank
12.2014 - 11.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Demonstrated expert knowledge of company’s policies and procedures and frequently used as floor support for new hire trainees.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.

Customer Service Representative

Waste Management Services
08.2011 - 12.2014
  • Handled over 60-70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and scheduling/canceling services
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Applied Science - Social Work

Texas Woman's University
Denton, TX
12.2026

Skills

  • Courteous with Strong Service Mindset
  • Flexible and Adaptable
  • Efficient and Detail-Oriented
  • Strong Analytical and Problem-Solving Skills
  • Customer Retention Strategies
  • Excellent Time Management

Timeline

Recruiter

FleetNurse
05.2023 - Current

Eligibility Research Representative

American Specialty Health
12.2016 - 08.2019

Customer Service Specialist

Union Bank
12.2014 - 11.2016

Customer Service Representative

Waste Management Services
08.2011 - 12.2014

Associate of Applied Science - Social Work

Texas Woman's University

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Dedra Marshall