Open To Work
DeDra S. Fields
Work Preference
Summary
Results-driven professional with extensive experience at PNC Bank, excelling in operational functions and accuracy. Proven ability to manage multiple priorities while ensuring compliance and quality. Skilled in problem-solving and effective communication, with a strong focus on enhancing customer service and achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Mid Office Services Analyst Sr
PNC
02.2024 - Current
- Executed daily operations with precision and timeliness.
- Analyzed data trends to inform business strategies and improve decision-making.
- Collaborated with cross-functional teams to streamline processes and enhance efficiency.
- Developed comprehensive reports to present findings to stakeholders and management.
Operations Analyst Sr. – Garnishments
PNC Bank
03.2021 - 02.2024
- Verified court documents for accuracy, completeness, and legal sufficiency to ensure compliance.
- Communicated with agencies and attorneys to resolve issues with non-compliant documents, facilitating timely corrections.
- Implemented account holds to prevent unauthorized access.
- Updated and archived case information in database to maintain organized and accessible records.
Loan Support Analyst – Retail Lending
PNC Bank
06.2019 - 03.2021
- Processed auto loan collateral release requests to facilitate timely transaction completions.
- Executed routine calculations, postings, and verifications to ensure reliability of primary financial data
- Computed, classified, and recorded numerical data to maintain accuracy of financial records
Teller Supervisor
PNC Bank
08.2017 - 06.2019
- Coached and trained new hires, providing evaluation to enhance team capabilities
- Ensured compliance with bank policies and procedures to uphold operational integrity
- Maintained vault control and performed teller duties while delivering exceptional customer service
Operations Associate - Health Care Imaging (HCI)
PNC Bank
05.2015 - 08.2017
- Processed Healthcare Medical Claims with speed, consistency, and accuracy
- Prepared accurate explanation of benefits using correct templates, streamlining communication with customers.
- Entered and verified data on customer explanation of benefits with high attention to detail, ensuring accuracy.
- Assured accuracy of data through detailed review processes.
- Achieved customer service SLA deadlines, contributing to improved customer satisfaction.
Bank Teller/Customer Service Representative
PNC Bank
04.2012 - 05.2015
- Facilitated banking transactions to enhance customer satisfaction
- Matched customers with suitable banking products and services to meet their financial goals
- Ensured branch security and implemented loss prevention measures
Education
BSBA – Business Administration -
Cuyahoga Community College
Parma, OH06.2027
High School Diploma -
Maple Heights High School
Maple Heights, OH05-2006
Skills
- Data Analysis
- Operational Functions
- Products and Services
- Accuracy and Attention to Detail
- Problem Solving
- Priority management
- Effective Communication
Timeline
Mid Office Services Analyst Sr
PNC
02.2024 - Current
Operations Analyst Sr. – Garnishments
PNC Bank
03.2021 - 02.2024
Loan Support Analyst – Retail Lending
PNC Bank
06.2019 - 03.2021
Teller Supervisor
PNC Bank
08.2017 - 06.2019
Operations Associate - Health Care Imaging (HCI)
PNC Bank
05.2015 - 08.2017
Bank Teller/Customer Service Representative
PNC Bank
04.2012 - 05.2015
BSBA – Business Administration -
Cuyahoga Community College
High School Diploma -
Maple Heights High School