Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dedra Taylor

Garfield,NJ

Summary

A detail-minded individual combining strong interpersonal and communication skills with experience as Sales Associate, Cashier, Customer Service Representative, Certified Home Health Aide and Direct Support Professional. CPR/First Aide Certified.

Overview

9
9
years of professional experience

Work History

Paraprofessional

The Phoenix Center
02.2023 - 07.2023

• Carry out the instructional programs and lessons as developed by the supervising teacher in all learning environments

• Assist individual students or groups of students in performing activities initiated by the teacher

• Individually or in small groups, reinforce concepts and skills introduced by the teacher in all learning environments

• Keep students on task

• Implement assistive technology

• Implement accommodations indicated by the IEP (read tests aloud, take notes, enlarge materials, etc.) as directed by the special education teacher.

DSP

Evian Care
07.2021 - 11.2022
  • Assist individuals with disabilities with their daily living activities
  • Administer medication(s) according to guidelines
  • Aid in implementing treatments, training programs, and developmental/behavioral plans
  • Encourage community participation
  • Document all observations and daily progress notes
  • Communicate effectively with team members
  • Assist individuals in performing their cleaning responsibilities
  • Transport and accompany individuals to appointments, outings, and shopping
  • Perform other responsibilities and duties as assigned by your supervisor

Certified Home Health Aide

Aveanna Home Care
10.2019 - 02.2021
  • Perform special delegated procedures including taking vital signs and weight, feeding, measuring intake and output, and assisting client with self-administered medications
  • Assists patients with personal care, transfers in and out of bed, ambulation, and with use of the bedpan
  • Maintains a positive and professional image
  • Assists with medications that are ordinarily self-administered
  • Assists with prescribed exercises which patients and home health aides have been taught by appropriate health personnel
  • Performs light housekeeping duties directly associated with patient care.

Direct Support Professional

Community Options
08.2017 - 09.2019
  • Establishing a secure, positive environment that nurtures residents' needs, self-expression and goals
  • Overseeing residents and taking care of their needs, and performing housekeeping duties
  • Delivering individualized training and care for residents in compliance with healthcare professionals’ instructions and other specific guidelines
  • Advancing residents’ decision-making, productivity and participation in a range of activities
  • Promoting independence in daily activities, such as work, learning and leisure
  • Facilitate resident’s inclusion in the community's experiences and activities.

Certified Home Health Aide

Caring People
09.2015 - 06.2017
  • Provide healthcare in someone's residence
  • Assist people in hospices and day programs
  • Change dressings
  • Turn or ambulate patient
  • Provide skin care
  • Massage limbs
  • Assist with braces and artificial limbs
  • Assist with medical equipment
  • Ensure equipment is functioning properly
  • Prepare food and feed patient
  • Perform light housekeeping
  • Provide patient with groceries
  • Pick up medication.

Cashier/Sales Associate

Macys
07.2015 - 02.2017
  • Calculated total payments received during a time period, and reconciled this with total sales
  • Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately
  • Processed merchandise returns and exchanges
  • Performed administrative functions including tracking, ordering, and managing inventory.
  • Answering customer queries about pricing, discounts, refund policies, coupons, gift cards, etc
  • Providing advice or recommendations after understanding customer needs
  • Registering sales and returns on a cash register by scanning and itemizing items and totaling customers’ purchases
  • Issuing receipts, refunds or exchanges
  • Cross-selling and upselling products
  • Balancing the cash drawer at the beginning and end of a work shift

Customer Service Representative

Bed Bath & Beyond
10.2014 - 10.2015
  • Managing large amounts of incoming calls and customer inquiries
  • Generating sales leads
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Education

Medical Assistant -

American Institute

Diploma -

John F. Kennedy High School
06.2010

Certified Home Health Aide -

Always Home Care
06.2010

Skills

  • Teamwork
  • People skills
  • Emotional intelligence
  • Problem-solving/decision-making
  • Adaptability
  • Leadership skills
  • Critical thinking
  • Creativity

Timeline

Paraprofessional

The Phoenix Center
02.2023 - 07.2023

DSP

Evian Care
07.2021 - 11.2022

Certified Home Health Aide

Aveanna Home Care
10.2019 - 02.2021

Direct Support Professional

Community Options
08.2017 - 09.2019

Certified Home Health Aide

Caring People
09.2015 - 06.2017

Cashier/Sales Associate

Macys
07.2015 - 02.2017

Customer Service Representative

Bed Bath & Beyond
10.2014 - 10.2015

Medical Assistant -

American Institute

Diploma -

John F. Kennedy High School

Certified Home Health Aide -

Always Home Care
Dedra Taylor