Dedric Franklin
Summary
Dynamic GSOC Operator with a proven track record in risk assessment and documentation. Skilled in report writing and effective communication, I excel at enhancing security protocols and collaborating with teams to mitigate threats. My proactive approach ensures safety and situational awareness, contributing to a secure environment.
Overview
16
16
years of professional experience
Work History
GSOC Operator
Allied Universal
San Jose
01.2026 - Current
- Provide emergency and non-emergency security system monitoring, security dispatch, and emergency notification services.
- Write security incident investigation reports to provide situational awareness and communicate risks to management.
- Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
- Assist in planning and execution of risk assessment and situational reports.
- Contribute to procedures and processes to standardize and enhance risk management.
- Work closely with various onsite, offsite, internal, and external security teams.
- Process and maintain a wide variety of files, logs, reports, and forms.
- Prepare written reports of incidents in the proper format, grammar, and spelling.
- Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
Machine Operator
Clutter
Tracy
01.2025 - 01.2026
- In this role, I operate a Turret lift safely and efficiently to pick facility orders to be stored, shipped or picked up.
- Monitoring equipment and storing pallets precisely to ensure safety.
- Loading and unloading inbound and outbound trucks, palletizing, and shrink-wrapping pallets before storing.
- Other responsibilities include projects needed within the warehouse assigned by the warehouse lead as needed.
Security/Warehouse Attendant
Allied Universal
Livermore
01.2022 - 01.2024
- In this role, I provide customer service by screening visitors, employees, clients, etc.
- I provide safety escorts to employee and visitors.
- This role also consists of me patrolling the area either on foot or in a vehicle to check for unsafe conditions, security violations, and unauthorized individuals.
- This role requires that I effectively communicate with others, show the ability to de-escalate situations as needed.
- I also, Inspect all security devices and fire control equipment and access control duties during shift.
- Observe and remain vigilant for signs of crime, disorder, hazard, and unusual activity.
Safety Specialist/Receptionist
Security Industry Specialists
Menlo Park
01.2021 - 01.2023
- Greet all employees and visitors in a professional and hospitable manner, and provide excellent customer service to the client, it's associates and facility personnel.
- Documenting incident reports as needed and assisting with various administrative duties as reception desk.
- Answer phone calls and ensure that all cars are directed properly.
- Generate and issue badges for all visitors to the campus site.
- Ensure all personnel entering the site have proper ID and authorization.
- Receive and coordinating all mail and packages.
Material Handler/Production Control
APL Logistics
Tracy
01.2020 - 01.2022
- Responsible for assisting in day-to-day operations of the factory and supporting production duties.
- Loading and unloading packages onto or from delivery vehicles, balers, trailers, pallets, conveyor system carts and load gratings.
- Manually sorting and baling plastic, Styrofoam, cardboard, and refuse.
- Pick up commodities from designated route locations at designated frequency and deliver to drop off locations.
- Escalate any urgent recycling production issues or urgent requests to supervisor.
- Report accidents and unsafe work conditions to supervisor or area lead.
Safety Specialist/GSOC Operator
Security Industry Specialists
Pleasanton
01.2018 - 01.2020
- This position, I provided customer support and managed the site by patrolling the area on foot and or in a vehicle.
- I monitored and controlled access, and irregular or unusual conditions, reporting them to management when necessary.
- I am able to handle escalated situations with minimal support.
- I displayed the ability to communicate with management and employees via radio, computer, and phone.
- I provided access to residents, employees, and contractors, etc.
Security Officer/Admin
Allied Barton
Hayward
01.2013 - 01.2018
- As a security officer, I provided customer support to residents, responded to complaints and provided assistance with service request, cordially communicated and interacted with the public.
- This position required my ability to handle emergency and stressful occurrences.
Inventory Associate
WIS International
San Leandro
01.2010 - 01.2013
- Traveling to client locations to perform inventory duties; counting, managing, tracking, and reporting inventory levels of client retail and warehouse locations.
- Updating inventory count and maintaining records to report to management.
- Stocking and cataloging products for business needs at client locations.
Education
High School Diploma -
Deer Valley High School
Antioch, CaGuard Card -
Security Six
San Leandro, CaSkills
- Incident response
- Risk assessment
- Report writing
- Recordkeeping
- Time management
- Problem solving
- Team collaboration
- Communication skills
Timeline
GSOC Operator
Allied Universal
01.2026 - Current
Machine Operator
Clutter
01.2025 - 01.2026
Security/Warehouse Attendant
Allied Universal
01.2022 - 01.2024
Safety Specialist/Receptionist
Security Industry Specialists
01.2021 - 01.2023
Material Handler/Production Control
APL Logistics
01.2020 - 01.2022
Safety Specialist/GSOC Operator
Security Industry Specialists
01.2018 - 01.2020
Security Officer/Admin
Allied Barton
01.2013 - 01.2018
Inventory Associate
WIS International
01.2010 - 01.2013
High School Diploma -
Deer Valley High School
Guard Card -
Security Six