Joseph Elliott
7036 MacArthur Blvd,CA
Summary
Dynamic GSOC Operator with proven expertise at Allied Universal Security Services in incident response and surveillance monitoring. Enhanced operational efficiency through the development of standard operating procedures and effective team training. Skilled in technical troubleshooting and communication protocols, ensuring safety and security while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
GSOC Operator
Allied Universal Security Services
Oakland, CA
03.2018 - 09.2023
- Monitored security systems to ensure continuous operation and prompt response to incidents.
- Coordinated communication between team members during emergency situations to enhance response effectiveness.
- Conducted routine inspections of surveillance equipment, identifying and resolving technical issues promptly.
- Assisted in training new operators on protocols and system usage for improved operational efficiency.
- Developed and implemented standard operating procedures to streamline operations and enhance safety measures.
- Supported the onboarding process for new team members by providing guidance on GSOC protocols and best practices.
- Optimized response times to security incidents through effective communication and coordination with team members.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Enhanced GSOC operations by implementing advanced monitoring techniques and tools.
GSOC Operator / Shift Lead
ProGuard Security Services
San Francisco, CA
01.2013 - 02.2018
- Monitored security feeds to identify and respond to incidents in real-time.
- Operated surveillance systems, ensuring optimal functionality and performance.
- Documented incident reports accurately and promptly for review by management.
- Collaborated with local law enforcement during emergency situations to ensure safety.
- Monitored premises to prevent and respond to security incidents effectively.
- Conducted regular patrols to ensure safety compliance and deter unauthorized access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Downtown High School
San Francisco Skills
Security operations
Incident response
Surveillance monitoring
Emergency coordination
Technical troubleshooting
Standard operating procedures
Team training
Communication protocols
Access control management
Report writing
CCTV systems operation
Threat assessment
Patrol procedures
Customer service in security
Shift log documentation
Timeline
GSOC Operator
Allied Universal Security Services
03.2018 - 09.2023
GSOC Operator / Shift Lead
ProGuard Security Services
01.2013 - 02.2018
High School Diploma -
Downtown High School