Dedric Little
Greensboro,NC
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
19
19
years of professional experience
Work History
Telecommunications Specialist
Piedmont Triad International Airport
12.2019 - Current
- Providing communication and public service to all airport departments -Problem-solving issues via telephone, radio contact, tracking of CCTV footage, and all company computer based programs -Providing working knowledge, leadership to coworkers to accomplish all work related tasks
Public Safety Communications Specialist
UNC School of the Arts
05.2015 - 11.2019
- Communicating information to Campus Police via radio -Providing initial contact and public service for students, staff and outside agencies -Performed daily task with working knowledge of various programs for position efficiency - Entered and managed student and faculty data for parking and ticket database.
Emergency Communications Specialist II
Guilford Metro 911
07.2008 - 05.2015
- Answering multi-line phone system -Maintaining constant phone and radio contact for all citizens, police, fire department and ems personnel for emergency and non-emergency situations - Performing several tasks with use of Computer Aided Dispatch system as well as various other work related software. -Keeping up to date with policy and procedures as well as training for emergency situations - Managed 40 to 50 non-emergency and emergency calls per shift
Data Operations Management Specialist
UPS
07.2004 - 10.2005
- Performed over 3000 corrections of inaccurate electronic information such as addresses and zip codes each work shift -Produced and analyzed reports dealing with package volume -Knowledgeable in all company based computer software
Education
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
05.2004
Skills
- Diagnosing Issues
- Information Assistance
- Methodology Improvements
- Team Support
- Data Integrity
- Resource Information
- Procedures Compliance
- Active Listening and Communication
Accomplishments
2014 Life Saving Award for Guilford Metro 911
Timeline
Telecommunications Specialist
Piedmont Triad International Airport
12.2019 - Current
Public Safety Communications Specialist
UNC School of the Arts
05.2015 - 11.2019
Emergency Communications Specialist II
Guilford Metro 911
07.2008 - 05.2015
Data Operations Management Specialist
UPS
07.2004 - 10.2005
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
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