TONY DIPAOLO
Warren,OH
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Creative Telecommunications Specialist with complex technical support skills in troubleshooting, installing and configuring systems. Expert in telecommunications technology to resolve equipment and system access problems. Versed in wide range of technical tools and systems.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Telecommunications Specialist
Trumbull Regional Medical Center
Warren, OH
06.1991 - Current
- Configured voice over internet protocol devices such as IP phones, softphones.
- Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Resolved customer inquiries by providing answers in accordance with company policies and procedures.
- Trained users on how to use features available within the telecommunications system effectively.
- Ensured that all changes made to the telecommunications system were documented properly according to company standards.
- Identified areas for improvement in existing telecom network infrastructure.
- Coordinated with vendors for ordering necessary parts or services required for maintaining or upgrading the telecommunications system.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Provided technical support to customers regarding their telecom products and services.
- Implemented new technologies designed to improve the efficiency of the telecom system operations.
- Maintained records of network configurations and inventory levels of all telecom equipment.
- Collaborated with team members in the design, installation, testing and troubleshooting of complex telecommunications systems projects.
- Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
- Furnished advanced technical assistance to system users, troubleshooting telecommunications and related network system hardware, software and peripherals.
- Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
- Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation.
- Routed cables and trunk lines from entry points to specified equipment, following diagrams.
- Laid out cabling plans and ran through buildings to desired locations.
- Installed, set up and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
- Installed network interface devices and rearranged inside wiring.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Developed telecommunications disaster recovery plans to mitigate downtime.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Kent State University
Kent, OH05-1992
Skills
- Troubleshooting and repair
- Diagnosing issues
- Maintaining components
- VoIP Systems
- Customer Support
- Configuring equipment
- Device Installation
- System Repair
- Electrical Wiring
- Safety practices
- Regulatory Compliance
- Test equipment operation
- Equipment Installation
- Work order completion
Certification
- A PLUS CERTIFICATE
- NORTEL PBX OPTION 81 C CEETIFICATES
- NORTEL KEY SYSTEMS
Timeline
Telecommunications Specialist
Trumbull Regional Medical Center
06.1991 - Current
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Kent State University
- A PLUS CERTIFICATE
- NORTEL PBX OPTION 81 C CEETIFICATES
- NORTEL KEY SYSTEMS
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