Juniper
Jakisha Kindred
Westland,United States
Summary
Detail-oriented Telecommunications Specialist with over 20 years of experience in network performance optimization and technical issue resolution. Known for exceptional customer support and effective collaboration with cross-functional teams to implement system upgrades and maintain operational efficiency.
Overview
26
26
years of professional experience
Work History
Telecommunications Specialist
AT&T
03.2017 - Current
- Configured telecommunications equipment to enhance network performance.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Tested equipment and circuits using various tools such as Utg, and raw terminal HoHo
- Conducted troubleshooting of network issues to ensure minimal downtime.
- Collaborated with cross-functional teams to implement system upgrades effectively.
- Developed training materials to support staff in utilizing new technologies.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Serves as a lead technician with a specialty for "Service Now" system to a center of 98 people
- Created a simplified "cheat sheet" for the Service Now platform to assist fellow technicians simplify working in Service Now
- Reviewed and interpreted facility tickets, network design tickets and circuit layout tickets.
Technical Specialist
AT&T
05.2013 - 03.2017
- Collaborated with cross-functional teams including the planning, engineering, central office, and field to procure and distribute plug in (cards) for future orders and also trouble tickets
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Telecommunications Specialist
AT&T
07.2000 - 05.2013
- Configured telecommunications equipment to enhance network performance.
- Analyzed telecommunications data to identify trends and improve service delivery.
- Verified service by re-programming circuits and alarms and conferring with team of technicians.
- Installed and configured new devices and system components as a provisioning technician.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Performed quality assurance on systems to confirm optimal performance.
- Accurately read, understood and carried out written instructions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
Education
High School Diploma -
David Mackenzie High School
Detroit06.1999
Electronics - Telecommunications - Electrical, Electronics And Communications Engineering
Herman A Breithaupt Vocational School
Detroit, MI05.1999
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, COSkills
- Network troubleshooting
- Unified communications
- Customer support
- Fiber optics
- Troubleshooting and repair
- Test equipment operation
- Troubleshooting and resolution
- Configuring equipment
Accomplishments
- Achieved simplifying Service Now through effectively creating a cheat sheet that streamlined and explained use of the system in simplistic terms.
- Collaborated with transformation team of Service now with issues found which resulted in many needed updates and upgrades.
Software
Ciena
Cisco
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Creative Writing
- Music
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Telecommunications Specialist
AT&T
03.2017 - Current
Technical Specialist
AT&T
05.2013 - 03.2017
Telecommunications Specialist
AT&T
07.2000 - 05.2013
High School Diploma -
David Mackenzie High School
Electronics - Telecommunications - Electrical, Electronics And Communications Engineering
Herman A Breithaupt Vocational School
Bachelor of Science - Computer Science
Colorado Technical University