Dee Garrett
Arlington,TX
Summary
Dynamic customer service professional with a proven track record in relationship building and problem-solving, honed across roles at PHP Agency, Ryan Companies, and Realty One Group. Excelled in team collaboration and attention to detail, significantly enhancing client satisfaction and operational efficiency. Skilled in navigating complex transactions and fostering team development.
Adept at addressing client needs and furthering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective inter-personal, problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
Insurance Agent
PHP Agency
11.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Construction Project Engineer
Ryan Companies
06.2022 - 06.2023
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Handle RFPs, RFIs and RFQs to keep project planning moving smoothly.
- Improved collaboration among team members through regular meetings, progress reports, and clear goalsetting.
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
Realtor
Realty One Group
09.2017 - 06.2022
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Education
Bachelor of Science - Construction Management
Colorado State University
Fort Collins, COSkills
- Team Collaboration
- Relationship Building
- Team training and development
- Attention to Detail
- Problem-Solving
- Interpersonal Skills
- Subcontractor Management
- Organizational Skills
- Team Leadership
- Professionalism and Ethics
Timeline
Insurance Agent
PHP Agency
11.2023 - Current
Construction Project Engineer
Ryan Companies
06.2022 - 06.2023
Realtor
Realty One Group
09.2017 - 06.2022
Bachelor of Science - Construction Management
Colorado State University
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