Manuela Alondra Grimaldo
Midland,TX
Summary
To obtain employment at a credited establishment where I can utilize my skills and make a positive contribution. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
State Farm
Midland, TX
08.2022 - 06.2023
- Obtained General Lines License.
- Made deposits to the bank.
- Light cleaning.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Associate
T-Mobile
10.2016 - 09.2017
- Log in how many sales, upgrades or new service we brought in for the day, as well as light cleaning and closing/opening the store.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Fred Loya Insurance
11.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
TMG Health
08.2014 - 11.2015
- Obtained General Lines License.
- Made deposits to the bank.
- Light cleaning.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Laser Hair Removal Certification - Laser Technician
National Laser Institute
Dallas, TX11.2024
Tascosa High School
2012
GED -
Amarillo College
2012
Skills
- Handling transactions
- Assigned tasks
- Customer Service
- Cleaning
- Light maintenance
- Attention to Detail
- Money Handling
- Product Knowledge
- Clear Communication
- Positive Attitude
- Safety Understanding
- Problem-Solving
- Computer Skills
- Following Instructions
- Fluent in Spanish
- Complaint Resolution
- Professionalism and ethics
- Safety protocols adherence
- Pre-and post-treatment care
- Record keeping
- Team collaboration aptitude
- Adaptable to new technologies
- Advanced laser technology
- Continuous education pursuit
- Hair and skin analysis
- FDA regulations compliance
- Laser equipment maintenance
- Skin cooling techniques
- Skin assessment proficiency
- Laser hair reduction expertise
- Customer service
- Critical thinking
- Case documentation
- Device sterilization
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Excellent communication
- Treatment room setup
- Organizational skills
- Team collaboration
- Active listening
- Decision-making
- Relationship building
- Assessing skin condition
- Professional ethics
- Safety protocols
- Sterilization
- Hair removal
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
State Farm
08.2022 - 06.2023
Sales Associate
T-Mobile
10.2016 - 09.2017
Customer Service Representative
Fred Loya Insurance
11.2015 - 10.2016
Customer Service Representative
TMG Health
08.2014 - 11.2015
Laser Hair Removal Certification - Laser Technician
National Laser Institute
Tascosa High School
GED -
Amarillo College