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Kiara Miranda
South Ozone Park,NY
Summary
Customer service professional adept at managing high-volume interactions in retail and airport environments. Demonstrates strong communication skills and attention to detail while resolving issues efficiently. Committed to delivering positive customer experiences and maintaining compliance with policies.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation Services
Queens, NY
02.2026 - Current
- Assist passengers with check-in, verifying travel documents, seating, and destinations
- Process baggage, including weighing, tagging, and ensuring compliance with airline policies
- Communicate and enforce carry-on and baggage regulations in a professional manner
- Provide flight details, boarding information, and directional assistance
- Maintain professionalism while handling high volumes of travelers in a fast-paced environment
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed check-in processes using automated systems efficiently.
Cashier
Marshalls
Ozone Park, NY
11.2024 - 03.2026
- Processed customer transactions accurately and efficiently using POS systems
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assist customers with purchases, returns, and general inquiries
- Maintain an organized checkout area in a fast-paced retail environment
- Strong communicator with a proven ability to resolve issues, multitask efficiently, and deliver positive customer experiences.
- Collaborated with team members to restock merchandise on shelves promptly.
- Participated in training new cashiers on company policies and procedures.
Court Monitor
Launch Trampoline Park
Howard Beach, NY
07.2021 - 05.2022
- Supervised courts, ensuring guest safety and adherence to rules
- Reported safety issues to management, facilitating timely resolution
- Assisted with crowd management during peak hours, enhancing visitor experience
- Communicated park rules clearly to guests of all ages
Education
Bachelor of Arts - Psychology
Queens College - City University of New York
65-30 Kissena Blvd, Flushing, NY 1136705-2028
Skills
- Customer support
- Handling transactions
- Fast-paced multitasking
- Time management
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Communication and Interpersonal Skills
- Active listening techniques
- Conflict resolution
- Empathetic and genuine
Languages
English
Timeline
Customer Service Agent
Hallmark Aviation Services
02.2026 - Current
Cashier
Marshalls
11.2024 - 03.2026
Court Monitor
Launch Trampoline Park
07.2021 - 05.2022
Bachelor of Arts - Psychology
Queens College - City University of New York