Deron Rush

• Load and unload items from moving trucks, ensuring that they are properly secured, and transported safely. Work with a team of drivers and movers to move furniture, boxes, and other household items, both within homes and businesses. Provide friendly and professional customer service to clients, answering questions, and addressing concerns as needed. Communicate effectively with clients and team members to ensure a smooth, successful move. Using problem-solving skills to navigate tight spaces, tricky corners, and other challenges that may arise during the move. Ensure that all necessary equipment, such as dollies and moving blankets, is used properly. Utilizing handheld technology to finalize transactions, agreements, and liability documents. Assisting customers with packing and loading their belongings.

• Appliance installation, customer service, utilizing handheld technology, troubleshooting, delivery, route management, route navigation, operating box trucks, and training new and entry-level employees on appliance installation and procedures, quality control. Communicated effectively with customers to explain installation and service options. Collaborated with team members to enhance service quality and customer satisfaction. Reviewed work orders and discussed with supervisors.

• Received and inspected incoming non-inventory shipments for quality and accuracy. Organized and stored received items in designated areas for easy access. Collaborated with team members to streamline receiving processes and workflows. Assisted in maintaining a clean and safe receiving area for efficient operations. Performed daily cycle counts to ensure accuracy of inventory records. Assist department leads by ensuring product stations are working and escalating any mechanical or technical issues to the team, perform audits on associates not meeting team quality and performance expectations, ensuring the team is working safely by coaching the use of PPE, coached AAs on performance by conducting audits that identified strengths and weaknesses, highlighting opportunities to improve. Organized and replenished product totes at product stations to minimize associate downtime. Staffed AAs by utilizing the SCC staffing tool. POD dock clerk that assisted in filling the RSP floors with product and inventory when TLH II launched.

• Oversaw team performance, providing guidance and support to enhance productivity. Managed drivers and company vehicles, ensuring vehicles' oil changes, maintenance, and detailing. Ensure drivers' route and performance are reflective of Quest expectations, assist the site manager and leadership with Quest initiatives and assignments, be on call for emergency route coverage, safely operate company vehicles for the pick-up and delivery of specimens and lab work, and provide direct and indirect customer and client services.

• Installed and repaired telecommunication equipment for residential and commercial clients. Collaborated with team members to troubleshoot complex technical issues in the field. Educated customers on system features, usage, and troubleshooting techniques during visits. Documented service calls and maintenance activities for record-keeping purposes. Drove company vehicles to and from customer locations to perform field maintenance. Communicated regularly with management regarding progress made on assigned projects or tasks. Resolved customer inquiries promptly while providing excellent customer service at all times. Utilized handheld device to update work order status. Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.

Develop athletes' skills, abilities, and knowledge. Setting them up for success on and off the field. Maintaining team morale, day in and day out, while organizing and implementing training sessions, drills, and exercises to improve technique, agility, and strength. Developed training programs to enhance athlete performance and skill development. Collaborated with other coaches to create a cohesive strategy for team success. Analyzed game footage to identify areas for improvement and strategic adjustments. Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.

• Guided students through academic programs and course selection processes. Providing curriculum and financial aid information for inquiring new and current students. Putting students in the best situation for academic success and graduation, for university retention. Advised students on academic programs and course selection processes. Guided students in navigating university resources and support services. Provided mentorship to students, fostering a supportive learning environment.