Dee Ann Iles
Saginaw,MI
Summary
Energetic LPN with years of experience in caring for patients and well-versed in community outreach for our senior population. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
28
28
years of professional experience
Work History
Clinical Engagement Specialists
Homeward Health
03.2025 - Current
- Conduct both outbound and inbound calls to members and schedule welcome visit
- Schedule members on Genesis Platform effectively
- Build deep trust and rapport with members and their families during hospitalizations and recent hospital discharged to ensure a smooth transition of care
Urgentivist/Extender
Optum
Lansing, MI
03.2024 - 01.2025
- Collected, monitored and documented patient vital signs.
- Promoted health, well-being and safety of patients using nursing processes and care standards.
- Communicated and collaborated with healthcare team and patient to identify and meet physical, emotional and spiritual needs.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Community Health Advocate
Landmark Health
Lansing, MI
12.2022 - 03.2024
- Identiified appropriate community resources and established strong relationships: Hospitals, Post Acute Facilities, Physicians and Assisted Livings
- Enrolled patients in Landmark Health program by identifying healthcare needs to maximize patient awareness of program
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette when handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems
- Prioritized and organized tasks to efficiently accomplish goals
Transition Care Tech
Covenant Medical Center
Saginaw, MI
11.2021 - 11.2022
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Improved care plan compliance by engaging persons in monitoring and managing their own health and condition specific care plans.
Surgery Scheduler/Office Nurse
Covenant Medical Center
Saginaw, MI
04.2021 - 11.2021
- Worked with Covenant Hospital And Mackinaw Surgery Center to schedule surgeries and procedures on behalf of 3 Plastic Surgeons
- Distributed treatment and procedural information to patients.
- Scheduled follow-up appointments as designated by physician.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
- Called patients to schedule Surgery and Post Operative appointments, consistently double-checking information and availability.
Office and Field Nurse for Home Care/Hospice
A&D Health Care Professionals
Saginaw, MI
11.2019 - 02.2021
- Maintain daily calendars, set appointments For Nurses and Therapist
- Review start of care oasis and initial visit information to input data necessary for plan of care for Dr. To review
- Administer compassionate care to patients
- Coordinate care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services for best outcomes
- Guide/Educate patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing
Community Liaison
Great Lakes PACE
Saginaw, MI
09.2017 - 11.2019
- Created and delivered community presentations to deliver at local events, including workshops, seminars and senior fairs
- Liaised with community members, business owners and officials to educate them on PACE
- Helped referrals enroll in program and arrange transportation and coordinate paperwork
- Provided healthy living and disease management information to specific population groups
- Produced and distributed brochures, flyers and packets to local businesses
- Explained program offerings and requirements to clients and answered related questions
- Conducted quarterly and annual reviews of direct reports
Intake Coordinator
A&D Health Care Professionals
Saginaw, MI
02.2009 - 09.2017
- Primary office contact for all Intake phone calls
- Interfaced with referral sources and patients for positive outcomes
- Data Input
- Insurance verification and authorization
- Coordinated care with physician’s offices and hospitals
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor
- Observed strict confidentiality and safeguarded all patient-related information
- Created and maintained accurate and confidential patient records
Charge Nurse/Admission Coordinator
St. Francis Home
Saginaw, MI
11.1997 - 01.2009
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider
- Collaborated with physicians and nursing staff to deliver quality care
- Administered injections, medications and wound care according to needs and documented responses when indicated
- Coordinated and performed patient admissions, transfers, and discharges
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility
Education
Practical Nursing
Delta College
Bay City, MISkills
Detail oriented
Critical and creative thinking
Team player
Charting and clinical documentation
ProActive
Multitasking
Effective customer communication
Timeline
Clinical Engagement Specialists
Homeward Health
03.2025 - Current
Urgentivist/Extender
Optum
03.2024 - 01.2025
Community Health Advocate
Landmark Health
12.2022 - 03.2024
Transition Care Tech
Covenant Medical Center
11.2021 - 11.2022
Surgery Scheduler/Office Nurse
Covenant Medical Center
04.2021 - 11.2021
Office and Field Nurse for Home Care/Hospice
A&D Health Care Professionals
11.2019 - 02.2021
Community Liaison
Great Lakes PACE
09.2017 - 11.2019
Intake Coordinator
A&D Health Care Professionals
02.2009 - 09.2017
Charge Nurse/Admission Coordinator
St. Francis Home
11.1997 - 01.2009
Practical Nursing
Delta College
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