Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

DeeAnna M. Fairley

Erwin,North Carolina

Summary

Dedicated 911 Dispatcher offering sixteen years of related experience. Experience with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.

Overview

16
16
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Harnett County Sheriff's Office
01.2015 - Current
  • Calmed callers in distress, gathering vital information for emergency response teams.
  • Maximized caller safety by providing clear instructions for emergency situations..
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
  • Entering and maintaining records in NCIC/DCI national database

911 Telecommunicator

City of Dunn Police Department
12.2009 - 01.2015
  • Increased public safety by efficiently dispatching emergency services to urgent situations.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Entering and maintaining records in NCIC/DCI national database

Education

Associate in 911 Communications & Operations - 911 Communications

Richmond Community College
Hamlet, NC
05-2027

High School Diploma -

Triton High School
Erwin
05-2001

Skills

  • Public safety awareness
  • Law enforcement procedures
  • Call prioritization
  • Teamwork and collaboration
  • Emergency response procedures
  • Problem-solving
  • Basic life support
  • Record entry/maintenance

Affiliations

  • NENA Member
  • APCO Member

Certification

  • CTO - Communications Training Officer
  • NCIC/DCI Certification (Modules 1, 2, 3, and 6)
  • EMD - Emergency Medical Dispatch
  • PSAP Manager Certification
  • Advanced 911 Telecommunicator Certification
  • CPR Certification

Timeline

911 Telecommunicator

Harnett County Sheriff's Office
01.2015 - Current

911 Telecommunicator

City of Dunn Police Department
12.2009 - 01.2015

Associate in 911 Communications & Operations - 911 Communications

Richmond Community College

High School Diploma -

Triton High School

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