DeeDee Mayo
Mobile,LA
Summary
Experienced Fire Claim Specialist skilled in property insurance claims and fire damage assessments. Expertise in negotiating settlements and conducting thorough investigations ensures fair outcomes for all parties. Committed to delivering high-quality customer service that aligns with company goals and client needs.
Overview
34
34
years of professional experience
25
25
years of post-secondary education
Work History
Fire Claim Specialist
State Farm
Bloomington, Illinois
02.1990 - 04.2024
- Analyzed fire claims to determine validity and assess damages.
- Reviewed fire investigation reports to enhance claims evaluation accuracy.
- Identified potential fraudulent activity associated with a claim and reported it appropriately.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Coordinated with contractors and adjusters to streamline repair estimates and approvals.
- Negotiated settlements with claimants in accordance to state guidelines.
- Communicated claim status updates to clients and guided them on next steps for resolution.
- Educated clients on policy coverage and claims procedures during consultations.
- Researched industry regulations and compliance standards related to fire claims processing.
- Attended meetings with other departments within the organization to facilitate collaboration.
Education
Associate in Insurance Industry - Criminal Justice And Insurance Services
University of Louisiana At Monroe
Monroe, LA 06.1979 - 02.2004
Skills
- Claims analysis
- Fraud detection
- Regulatory research
- Settlement negotiation
- Effective communication
- Conflict resolution
- Team collaboration
- Decision making
- Continuous learning mindset
- Conflict resolution strategies
- Teamwork orientation
- Estimating repair costs
- Self motivation
- Payment processing
- Multitasking
Affiliations
- Private care for elderly
- Volunteer for sports activities
- Community involvement
- Travel experience
References
References available upon request.
Previous Employment
- Bastrop Daily Newspaper (newsroom, advertising sales, composition of pages)
- JC Pennys Department Store (part-time sales clerk)
Timeline
Fire Claim Specialist
State Farm
02.1990 - 04.2024
Associate in Insurance Industry - Criminal Justice And Insurance Services
University of Louisiana At Monroe
06.1979 - 02.2004