Melanie Roberts
Newark,OH
Summary
I have had experience in in office claims as well as working in casualty and mortgage foreclosure. As an licensed in office claim specialist we handle all 50 states, therefore I am proficient in using the SCP to confirm the proper forms, letters and guidelines to use for each state.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Fire Claim Specialist
State Farm
04.2016 - Current
- Conduct day-to-day administrative tasks to maintain information files and process paperwork.
- Examine claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Fire Claim Representative
State Farm
09.2011 - 04.2016
Auto Claim Representative
Stanford
01.2004 - 09.2011
Life Underwriter
State Farm
02.2001 - 01.2004
Auto Claims Representative
State Farm
09.1998 - 02.2001
Auto Claims Processor
State Farm
02.1998 - 09.1998
Sr Life Operations Acctg Clerk
State Farm
10.1997 - 02.1998
L/H Admin Clerk III Service
State Farm
07.1994 - 10.1997
L/H Admin Clerk II- Service
State Farm
01.1993 - 07.1994
L/H Adminstrative Clerk - Underwriting
State Farm
11.1992 - 01.1993
Education
Bachelor of Arts - Psychology
Otterbein College
Westerville12.1997
Skills
- Claims Evaluations
- Customer Needs Assessments
- Property Damage Assessment
- Claims Investigations
- Customer Interaction
Certification
Licensed Adjuster- Florida
Timeline
Fire Claim Specialist
State Farm
04.2016 - Current
Fire Claim Representative
State Farm
09.2011 - 04.2016
Auto Claim Representative
Stanford
01.2004 - 09.2011
Life Underwriter
State Farm
02.2001 - 01.2004
Auto Claims Representative
State Farm
09.1998 - 02.2001
Auto Claims Processor
State Farm
02.1998 - 09.1998
Sr Life Operations Acctg Clerk
State Farm
10.1997 - 02.1998
L/H Admin Clerk III Service
State Farm
07.1994 - 10.1997
L/H Admin Clerk II- Service
State Farm
01.1993 - 07.1994
L/H Adminstrative Clerk - Underwriting
State Farm
11.1992 - 01.1993
Bachelor of Arts - Psychology
Otterbein College