Deemetrice Parson
Dallas,TX
Summary
Results-driven professional with extensive experience in customer service, team leadership, and effective communication. Proven ability to mentor and coach team members, implement strategies for efficiency, and ensure successful performance in a fast-paced environment. Seeking to leverage these skills in a new role to support and grow within your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Csr Tier 2
kelly connect Apple
Dallas, TX
06.2022 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Facilitated mentoring to boost team effectiveness.
- Delegated tasks to team members according to project requirements and employee strengths.
- Provided guidance and support, showcasing decision-making ability.
- Generated reports detailing operational outcomes and financial metrics.
Senior CSR
State Farm
dallas, tx
04.2019 - 03.2022
- Investigated escalated complaints from customers regarding billing discrepancies or product defects.
- Implemented innovative strategies to improve overall call center efficiency by 10%.
- Delivered outstanding customer support to individuals from various backgrounds, addressing intricate questions promptly.
- Contributed to weekly discussions with management team to assess advancement towards goals.
- Educated new staff on customer service standards and practices.
team lead
amazon
houston, texas
01.2017 - 04.2019
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
Education
Bachelor of Science (B.S.) - Criminal Justice
University of Houston
Houston, TXHigh School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2017
Skills
- Customer service
- Positive attitude
- Teamwork and communication
- Attention to detail
- Flexible schedule
- Clear communication
Certification
Adjusters
Timeline
Csr Tier 2
kelly connect Apple
06.2022 - Current
Senior CSR
State Farm
04.2019 - 03.2022
team lead
amazon
01.2017 - 04.2019
Bachelor of Science (B.S.) - Criminal Justice
University of Houston
High School Diploma -
Cedar Hill High School