Deena Ammar Mousa
TECHNICAL MECHATRONICS ENGINEERING
Baghdad,BG
Summary
Dynamic Business Support Sales Officer with a proven track record at Switch Digital Future Company, excelling in account servicing and relationship building. Enhanced customer satisfaction through effective issue resolution and compliance management. Skilled in CRM systems and adept at fostering partnerships, driving performance, and supporting operational excellence.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Busniess Support Sales Officer
Switch Digital Future Company
11.2023 - Current
- Managed and monitored daily orders including processing, returns, replacements, and warranty claims to ensure a seamless customer experience.
- Resolved operational issues promptly, minimizing delays and maintaining high service quality.
- Ensured merchant compliance with platform policies and standards.
- Collaborated with customer service teams to handle escalated cases and deliver effective solutions.
- Built and maintained strong relationships with merchants, enhancing partnerships and customer satisfaction.
- Handled deactivation,replacement,andmaintenance ofPOSdevices, including full
- termination and removal of POS stations.Worked on the ECR (Electronic Cash Register) system for updates, maintenance, and integration tasks.
- Operated and managed tasks through the CRM (Customer Relationship Management) system to ensure efficient service delivery and issue resolution.
- Managed and updated bank account details, handled transfers from cards to bank accounts, and modified customer phone numbers and salary-based payment services.
- Provided support for debit services and ensured smooth execution of related financial operations
Intership ATTHEOPERATION
Baly
01.2023 - 06.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
Education
Bachelor in Engineering - Technical Mechatronics Engineering
Middle Technical University
Baghdad, Iraq 04.2001 -
Skills
Goals and performance
Certification
Certificate of completion from SOURCE INSTITUTE FOR PROGRAMMING LANGUAGES for fundamentals requirements in java script
Timeline
Busniess Support Sales Officer
Switch Digital Future Company
11.2023 - Current
Intership ATTHEOPERATION
Baly
01.2023 - 06.2023
Certificate of completion INTERNATIONAL ACCREDITATION CENTER for attending in power point course
11-2022
Certificate of completion from SOURCE INSTITUTE FOR PROGRAMMING LANGUAGES for fundamentals requirements in java script
10-2022
Certificate of completion from SOURCE INSTITUTE FOR PROGRAMMING LANGUAGES for fundamentals requirements in HTML
10-2022
Certificate of completion from SOURCE INSTITUTE FOR PROGRAMMING LANGUAGES for fundamentals requirements in CSS
10-2022
Bachelor in Engineering - Technical Mechatronics Engineering
Middle Technical University
04.2001 -