Deena Chamness
Fort Madison
Summary
Professional problem solver with a track record of implementing standard operating procedures. Expertise in effectively resolving customer issues and enhancing service delivery. Demonstrated ability to streamline processes and improve customer satisfaction. Committed to fostering positive relationships and driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
Walmart
West Burlington
04.2016 - 02.2026
- Streamlined daily operations to enhance team efficiency and productivity.
- Implemented standard operating procedures to ensure consistent task performance.
- Assisted in training new staff on operational procedures and safety protocols.
- Collaborated with team members to promptly resolve operational challenges.
- Resolved customer complaints swiftly, maintaining optimal customer satisfaction levels.
- Assessed employee development needs and provided constructive feedback on progress.
Housekeeping
Holiday Inn
Marion
03.2015 - 03.2016
- Executed light housekeeping tasks including dusting, vacuuming, and laundry.
Overnight Stocker
Walmart
Paducah
06.2010 - 03.2012
- Stocked shelves to ensure product availability and organization.
- Rotated inventory to maintain freshness and reduce waste.
- Maintained clean and safe work environment in compliance with safety standards.
- Addressed customer inquiries promptly to enhance service efforts.
Education
Bachelor of Science - Criminal Justice
Daymar College
KY03-2011
Skills
- Operations management
- Process improvement
- Standard operating procedures
- Employee training
- Performance assessment
- Customer relationship management
References
References available upon request.
Timeline
Operations Manager
Walmart
04.2016 - 02.2026
Housekeeping
Holiday Inn
03.2015 - 03.2016
Overnight Stocker
Walmart
06.2010 - 03.2012
Bachelor of Science - Criminal Justice
Daymar College