Deena Cox
Easley,South Carolina
Summary
Detail-oriented professional with hands-on experience supporting multi-phase projects, managing cross-functional workflows, and improving operational processes in fast-paced environments. Recognized for driving efficiency through proactive problem-solving and effective stakeholder engagement. Currently pursuing a Bachelor of Professional Studies with a major in organizational development and minor in project management.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist - Prior Authorization Team
Prisma Health
07.2025 - Current
- Verify completion and accuracy of pre-certifications, ensuring payer and regulatory requirements are met prior to procedure
- Review documentation throughout multiple systems to identify gaps, errors, or expired authorizations
- Coordinate across clinical offices, insurance providers, and internal teams to resolve issues efficiently
- Prevent service delays and financial denials through proactive verification and escalation in high-volume work queues
- Maintain precise records while adhering to HIPAA and organizational compliance standards
- Proactively identify workflow improvement opportunities and contribute to resource development, supporting operational efficiency and enhancing team performance
Project Manager & Personal Assistant
Self Employed
03.2020 - 06.2025
- Coordinate multi-phase home renovation and landscaping projects involving multiple contractors and vendors
- Track schedules, budgets, deliverables, and scope changes across project phases
- Serve as central communication point between client, contractors, and service providers
- Maintain project documentation including task lists, invoices, procurement tracking, and timelines
- Anticipate risks and resolve issues to keep projects aligned with goals and deadlines
Front of House Manager
Oak Hill Cafe
09.2017 - 03.2020
- Lead daily operations for a team of 50+ employees in a high-volume environment
- Coordinate staffing, scheduling, inventory, and system implementation
- Deployed the use of operational software including Toast POS, 7Shifts scheduling, and OpenTable reservations
- Train staff, resolve conflicts, and ensure consistently exceptional service delivery
Education
Bachelor of Science - Organizational Development
College of Charleston
Charleston, SC2026
Associates of Arts And Science -
Greenville Tech
Greenville2024
Skills
- Adaptability
- Problem Solving
- Team Coordination
- Customer Satisfaction
- Documentation accuracy
- Training and Development
- Performance improvements
- Compliance & Quality Control
- Cross-functional collaboration
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Patient Access Specialist - Prior Authorization Team
Prisma Health
07.2025 - Current
Project Manager & Personal Assistant
Self Employed
03.2020 - 06.2025
Front of House Manager
Oak Hill Cafe
09.2017 - 03.2020
Bachelor of Science - Organizational Development
College of Charleston
Associates of Arts And Science -
Greenville Tech