Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deena Darby

Decaturville,TN

Summary

Adept at enhancing patient care and coordination, I leveraged my data entry proficiency and exceptional communication skills at Tru Health to streamline referral processes, significantly improving efficiency. My proactive approach in fostering collaborative relationships and maintaining data integrity has been pivotal in advancing healthcare outcomes.

Overview

6
6
years of professional experience

Work History

Referral Specialist

Tru Health
02.2023 - Current
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.

Retention Specialist

Rent One
08.2022 - 02.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Reduced churn significantly by identifying at-risk customers early and creating targeted retention campaigns.

Administrative Assistant

CCA Prison
02.2022 - 08.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to inmate inquiries, addressing concerns effectively, and building strong relationships.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Assistant Rural Carrier

USPS
10.2018 - 01.2022
  • Sorted mail accurately and efficiently, expediting the delivery process for customers.
  • Adapted quickly to unexpected changes in route assignments due to staffing needs or other factors impacting operations.
  • Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
  • Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
  • Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
  • Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.

Education

Medical Secretary

West TN Business College
Jackson TN
08-1994

Skills

  • Insurance verification
  • Data entry proficiency
  • Pre-authorizations
  • Medical terminology
  • Patient confidentiality
  • Medical terminology knowledge
  • HIPAA regulations
  • Referral tracking
  • Outbound calls

Timeline

Referral Specialist

Tru Health
02.2023 - Current

Retention Specialist

Rent One
08.2022 - 02.2023

Administrative Assistant

CCA Prison
02.2022 - 08.2022

Assistant Rural Carrier

USPS
10.2018 - 01.2022

Medical Secretary

West TN Business College

Similar Profiles

CREATE PROFILE
Deena Darby