Deena Fitzgerald
Greenwood,DE
Summary
Seasoned Client Care Specialist with background in managing customer relations, addressing client inquiries, and providing solutions to problems. Strengths include strong communication skills, adeptness at problem-solving, and ability to maintain high levels of customer satisfaction. Previous roles have involved fostering positive relationships with clients, enhancing customer service protocols, and contributing to team success through leadership abilities.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
DryZone LLC
Ellendale, Delaware
08.2022 - Current
- Proposed strategies to enhance performance.
- Redirected inbound calls to relevant departments efficiently.
- Scheduled appointments for new homeowners promptly to provide free estimates.
- Distributed mailers to homeowners.
- Welcome customers upon showroom arrival.
- Organized and managed home show booths to generate potential customer leads.
- Offered suggestions to management for potential enhancements in workflow.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained an organized work area, ensuring supplies were stocked and readily available.
- Made reminder calls for upcoming appointment
- Responded to emails and faxes in a timely manner regarding scheduling requests or changes.
Front Office Manager
Phoenix Physical Therapy Rehab
Georgetown, Delaware
02.2018 - 09.2021
- Streamlined therapy session timelines.
- Reviewed and authenticated medical insurance details.
- Managed inventory levels and initiated supply orders as needed.
- Welcomed patients and secured necessary documentation.
- Collaborated with patients to develop personalized physical therapy exercises.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Developed and maintained a positive working environment, fostering team collaboration.
Education
High School Diploma -
Milford Senior High School
Milford, DE06-2001
Certificate - Medical Billing And Coding
Harris School of Business
Dover, DESkills
- Customer service
- Appointment scheduling
- Inbound call handling
- Email communication
Timeline
Client Care Specialist
DryZone LLC
08.2022 - Current
Front Office Manager
Phoenix Physical Therapy Rehab
02.2018 - 09.2021
High School Diploma -
Milford Senior High School
Certificate - Medical Billing And Coding
Harris School of Business