Deena Lee
Flat Rock
Summary
Dedicated professional with extensive experience at Corewell Health, excelling in housekeeping and patient support. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Detail-oriented and committed to health and safety compliance, consistently achieving high standards in cleanliness and patient care while fostering a collaborative work environment.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper I
Corewell Health
11.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Soiled Sorter
Reino Linen
04.2019 - 11.2022
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- operated production machinery
- Monitored product quality at all stages of production process.
Nursing Assistant
Rivergate Terrace
05.2021 - 11.2021
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Opening Shift Leader/Closing Team Lead
SUBWAY®Restaurants
10.2013 - 03.2019
- Boosted customer satisfaction by ensuring all team members provided friendly, efficient service during peak morning hours.
- Ensured consistent product quality through regular checks on preparation methods and adherence to standardized recipes.
- Resolved customer complaints professionally, ensuring a satisfactory resolution while maintaining positive relationships with patrons.
- Maintained a clean and organized work environment, prioritizing safety and hygiene for both employees and customers.
- Implemented proper food handling techniques, consistently meeting compliance standards for health department inspections.
- Handled cash transactions accurately, balancing registers at the end of each shift to maintain financial accountability.
- Managed inventory levels to ensure adequate stock of products while minimizing waste and controlling costs.
- Trained new employees on company policies, procedures, and expectations, fostering a supportive work environment.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
Education
No Degree - Nursing
Oakland Community College
Royal Oak, MIHome Health Aid Certificate - Nursing Assistant
Advanced Career Training, LLC
Monroe, MI05-2021
High School Diploma -
Oscar A. Carlson
Gibraltar, MI.06-2002
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Excellent oral and written communication
- Customer-oriented
- Resident support
- Multitasking and organization
- Exceptional time management
- Professional and courteous
- Team support and collaboration
- Detail-oriented
Accomplishments
- Supervised team of 15 staff members.
- Employee of the month
- Received a Beaumont Shining Star Award
Certification
- Nursing Assistant Training - [April 2021- May 2021]
Timeline
Housekeeper I
Corewell Health
11.2023 - Current
Nursing Assistant
Rivergate Terrace
05.2021 - 11.2021
Soiled Sorter
Reino Linen
04.2019 - 11.2022
Opening Shift Leader/Closing Team Lead
SUBWAY®Restaurants
10.2013 - 03.2019
No Degree - Nursing
Oakland Community College
Home Health Aid Certificate - Nursing Assistant
Advanced Career Training, LLC
High School Diploma -
Oscar A. Carlson
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