Liaised with team members and managers to support open communication and high customer service
Scheduled appointments, communicated with an average of forty-fifty clients per day, and updated client records
Managed approximately 30 incoming phone calls per day, directing inquiries to appropriate personnel for prompt resolution
Resolved customer problems and complaints
Enforced facility rules consistently for the safety of dogs, staff, and visitors onsite
Freelance Editor
Modern Vasari
05.2023 - Current
Proofread and edited out-bound publication materials for digital museum guides
Collaborated with guide author to improve content structure and clarity, resulting in increased reader engagement
Research Assistant
Katharine Beutner
05.2020 - Current
Conducted as-needed research for editor-in-chief of literary magazine and published author of historical fiction
Designed and wrote copy for new website to house digital magazine of literary fiction, non-fiction, and poetry
Gathered and arranged research of archival materials which founded the historical background of a novel
Created index of 199 photographs from NYPL's archival collection
Special Collections Library Assistant
The College of Wooster
01.2019 - 05.2022
Facilitated research requests from patrons by locating relevant materials and providing guidance on usage policies
Conducted independent research on behalf of patrons unable to visit archives in person, providing them with detailed report of findings
Developed coherent finding tools to simplify navigation through College of Wooster archival collections for both faculty members, students, and outside researchers
Engaged in hands-on training with special collections librarian to advance curatorial skills
Education
Bachelor of Arts in History -
The College of Wooster
Wooster, Ohio
05.2022
Skills
Proofreading
Competency in Microsoft Word, Excel and PowerPoint
Familiarity with Library of Congress cataloging system
Director of Social Services at Avon Place Skilled Nursing and RehabilitationDirector of Social Services at Avon Place Skilled Nursing and Rehabilitation