Overview
Work History
Education
Skills
Timeline
Generic

Deena Moench

Avon,OH

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Paws By The Lake Pet Resort
09.2023 - Current
  • Liaised with team members and managers to support open communication and high customer service
  • Scheduled appointments, communicated with an average of forty-fifty clients per day, and updated client records
  • Managed approximately 30 incoming phone calls per day, directing inquiries to appropriate personnel for prompt resolution
  • Resolved customer problems and complaints
  • Enforced facility rules consistently for the safety of dogs, staff, and visitors onsite

Freelance Editor

Modern Vasari
05.2023 - Current
  • Proofread and edited out-bound publication materials for digital museum guides
  • Collaborated with guide author to improve content structure and clarity, resulting in increased reader engagement

Research Assistant

Katharine Beutner
05.2020 - Current
  • Conducted as-needed research for editor-in-chief of literary magazine and published author of historical fiction
  • Designed and wrote copy for new website to house digital magazine of literary fiction, non-fiction, and poetry
  • Gathered and arranged research of archival materials which founded the historical background of a novel
  • Created index of 199 photographs from NYPL's archival collection

Special Collections Library Assistant

The College of Wooster
01.2019 - 05.2022
  • Facilitated research requests from patrons by locating relevant materials and providing guidance on usage policies
  • Conducted independent research on behalf of patrons unable to visit archives in person, providing them with detailed report of findings
  • Developed coherent finding tools to simplify navigation through College of Wooster archival collections for both faculty members, students, and outside researchers
  • Engaged in hands-on training with special collections librarian to advance curatorial skills

Education

Bachelor of Arts in History -

The College of Wooster
Wooster, Ohio
05.2022

Skills

  • Proofreading
  • Competency in Microsoft Word, Excel and PowerPoint
  • Familiarity with Library of Congress cataloging system

Timeline

Front Desk Receptionist

Paws By The Lake Pet Resort
09.2023 - Current

Freelance Editor

Modern Vasari
05.2023 - Current

Research Assistant

Katharine Beutner
05.2020 - Current

Special Collections Library Assistant

The College of Wooster
01.2019 - 05.2022

Bachelor of Arts in History -

The College of Wooster
Deena Moench