Deena M. Reyes
Pottstown,USA
Summary
Business intelligence professional with a strong focus on data integration and solution engineering. Expertise in utilizing Alteryx and Tableau to provide actionable analytics, streamline workflows, and support client success through proactive problem-solving and strategic collaboration.
Overview
27
27
years of professional experience
Work History
Business Intelligence Analytics & Implementation Specialist
Quest Diagnostics, Inc
01.2022 - Current
- Work collaboratively with clinical and business resources to develop and implement the specific operational, technology and integration necessary to deliver optimized data solutions.
- Build and design dashboards via Tableau for leadership. The most recent dashboard was created for Event leaders to review their Event Territories and clinical hours
- Implement ETL process in Alteryx to extract data from multiple sources (Basic SQL Server, XML, CSV) and schedule workflows.
- Convert data from multiple sources into meaningful and easy to understand formats for various clients.
- Provide testing and validation requirements including facilitating discussions around acceptance criteria with Business Intelligence teams and IT teams.
- Facilitated collaboration discussions to initiate and execute projects, ensuring alignment among stakeholders.
- Documented and managed project risks while facilitating mitigation strategy discussions with Employer Population Health customers.
- Assisted Employer Population Health customers in analyzing project deliverables.
- Managed a portfolio of clients across various phases of implementation, consistently meeting milestones 2 weeks ahead of schedule
- Supported project lead in establishing Trello as a key task management tool for enterprise teams
- Designed an automated email response system with surveys to retrieve response from our customers on how our projects saved on cost and/or time benefits
- Designed and presented interactive Tableau dashboards to executive leadership, resulting in a 15% increase in sales productivity.
- Built Tableau dashboards for event staffing optimization and performance coaching, directly reducing customer complaints and scheduling conflicts.
Data Implementation Specialist
Quest Diagnostics, Inc
01.2021 - 01.2022
- SME of Quest Diagnostics Employer Population Health menu of products, data solutions and services and served as the sole point of contact for "a $200 million book of business" or for "100 million patient records annually.
- SME for secure data integration with hundreds of clients, partners and vendor platforms, each with unique data trading requirements. Along with the knowledge of workflow analysis, system build and functionality for each site.
- Works closely with Developers to create and implement system design based upon critical evaluation and thorough understanding of provided specifications.
- With the anticipation of client needs I proactively analyzed critical and/or complex data issues to create a solution.
- Developed custom interface workflows within Alteryx for large scale companies.
- Coordinated multiple ongoing client implementations and prioritized tasks effectively.
- Created and managed client-facing data onboarding and training artifacts to enhance client understanding and engagement.
- Conducted onboarding calls and presentations to introduce clients to data trading and reviewed internal spec documents for configuring data analysis.
- Custom analytics and risk stratification reporting using Alteryx and Tableau.
- Support development and deployment of new Products cross functionally with IT, Product Development, and client-facing teams.
- Build and maintain strong relationships with internal and external stakeholders to understand and engineer data flow solutions to support their needs.
- Liaison between our Developers and the Account Management resolving business and technical challenges for successful transition to client led systems.
- Collaborated with multiple teams to automate account setup processes, significantly increasing production capacity.
Wellness Data Analyst
Quest Diagnostics, Inc
01.2012 - 01.2021
- Investigate and analyze critical and/or complex client data issues and collaborate with the necessary teams to develop new and/or revise existing processes that effectively address the issue.
- Researched participant results in QLS across various pathways.
- Designed and initiated process improvement within our core reseller groups, including Aetna, Cigna and Optum.
- Collaborated with Product Team to implement Covid-related products in national accounts, supporting timely response to market needs.
- Utilized problem solving skills and thorough product knowledge to achieve a 92% first call resolution.
- Trained and onboarded new team members across multiple departments to enhance cross-functional collaboration.
- Communicated with all levels of the business to ensure alignment and understanding of key initiatives.
Senior Billing Rep Client & Patient Client Sales
Quest Diagnostics, Inc
01.2008 - 01.2012
- Collaborated with sales representatives to address and resolve client and patient issues.
- Handled client escalated web issues and EIPP requests with special attention to resolution.
- Coordinated with insurance and patient aging to ensure timely resubmission of insurance claims.
- Reviewed and validated accuracy of charges including dates of service, services provided, location and provider signature.
- Provided administrative support to physicians and interpreted data to assign ICD-9.
Directory Assistance Supervisor
Verizon
01.2001 - 01.2008
- Supervised and evaluated 40+ employees to enhance team effectiveness and service quality.
- Coached employees on a 1on1 basis to review customer service techniques which increased call productivity by 20%.
- Conducted training events for new customer service representatives, focusing on best practices for Directory Assistance calls.
- Provided training on employee responsibilities and procedures to foster organizational development.
- Developed employee management reports to identify growth trends and improvement opportunities.
Accounts Receivable
USLI, Inc
01.1999 - 01.2001
- Developed reports detailing aging and past due accounts for Senior Management to inform decision-making.
- Analyzed accounts to identify discrepancies and resolved variances promptly, maintaining accurate account balances.
- Tracked money received and prepared deposits to ensure accurate financial records.
Education
Bachelor of Science - Business Administration
DeVry University
Ft. Washington, PA01-2007
Skills
- Project management
- Analytical thinking
- Tableau skills
- Salesforce knowledge
- Alteryx proficiency
- SharePoint design skills
- Care360 experience
- LO&R application knowledge
- PowerTerm expertise
- Microsoft Office proficiency
- Problem solving
- Data visualization
- Adaptability
- Collaboration
- Time management
- Dashboard development
- Predictive analytics
- Data integration
- Resource management
- Database management
- Sales expertise
Websites
Awards
- Top Performer Award, 2017, Data and Product Support
- Collaboration Award, 2020, Data and Product Support
Employee Business Networks
- Women in Leadership
- YoPro (Young Professionals)
Timeline
Business Intelligence Analytics & Implementation Specialist
Quest Diagnostics, Inc
01.2022 - Current
Data Implementation Specialist
Quest Diagnostics, Inc
01.2021 - 01.2022
Wellness Data Analyst
Quest Diagnostics, Inc
01.2012 - 01.2021
Senior Billing Rep Client & Patient Client Sales
Quest Diagnostics, Inc
01.2008 - 01.2012
Directory Assistance Supervisor
Verizon
01.2001 - 01.2008
Accounts Receivable
USLI, Inc
01.1999 - 01.2001
Bachelor of Science - Business Administration
DeVry University