Deena Rogers
Sioux Falls,SD
Summary
Dynamic leader with a proven track record at Sanford Wellness Center, adept in strategic planning and operations management. Excelled in staff management and team leadership, enhancing team performance and customer satisfaction. Skilled in policy implementation and performance evaluations. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Overview
27
27
years of professional experience
Work History
Manager
Sanford Wellness Center
06.2006 - Current
- Accomplished multiple tasks within established timeframes.
- Trained employees to maximize team agility and performance.
- Resolved staff and member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Home Daycare Provider
Self-employed
09.2001 - 05.2006
- Balanced children's days between play, instruction, and rest with well-designed schedules
- Documented children's' daily activities for parents and discussed trends to identify any necessary interventions
- Changed diapers of very young children and assisted older kids with bathroom requirements
- Implemented daily routines and activities to stimulate and engage children
Bank Teller
Wells Fargo
06.1997 - 05.2001
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Travel Certificate - Travel Management
McConnell Travel School
Minneapolis, MN04.1984
High School Diploma -
Emmetsburg High School
Emmetsburg, IA05.1983
Skills
- Policy Implementation
- Strategic Planning
- Business Administration
- Performance Management
- Expense Tracking
- Operations Management
- Staff Management
- Team Leadership
- Performance Evaluations
- Staff Development
- Time Management
Timeline
Manager
Sanford Wellness Center
06.2006 - Current
Home Daycare Provider
Self-employed
09.2001 - 05.2006
Bank Teller
Wells Fargo
06.1997 - 05.2001
Travel Certificate - Travel Management
McConnell Travel School
High School Diploma -
Emmetsburg High School
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