Summary
Overview
Work History
Education
Skills
Timeline
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Deena Rokes

Deena Rokes

Webster,MA

Summary

Motivated office worker with 20 years experience with customer service and cash management. Great at problem solving and conflict resolution. Seeking an office job with room to grow. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

30
30
years of professional experience

Work History

Mailroom Supervisor

Nichols College
02.2022 - Current
  • Coordinated mailroom team's workflow, delegating tasks to all employees.
  • Verified proper distribution of incoming mail to correct individuals and departments.
  • Identified mailroom equipment malfunctions and contacted technicians for assistance.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Bartender

American Legion
01.1996 - Current
  • Prepared drinks for customers accurately and quickly
  • Identify fake ID cards and deal with unruly customers
  • Performed bar opening and closing procedures.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Senior Specialist, Branch Operations Manager

Santander Bank
02.2005 - 06.2021
  • Responsible for the administration and day to day operations of branches by resolving customer issues, generating new referral business and accounts, and promoting banking products to new and existing clients
  • Perform the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures.
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Avon Representative

Avon Products
01.2002 - 01.2017
  • Provide excellent customer service
  • Process Payments
  • Resolve issues quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Waitress

Charlie Brown's Steakhouse
01.1994 - 01.1996
  • Delivered outstanding customer service by serving food and drinks to guests
  • Effectively maintained a clean working environment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Tantasqua Regional Vocational School
Sturbridge, MA
01.1993

Skills

  • Exceptionally good customer service
  • Cash management
  • Positive Attitude
  • Problem Solving
  • Leadership
  • Team Player
  • New Employee Training
  • Inter-Office Mail Distribution
  • Staff Oversight
  • Account Updating
  • Trained in microsoft windows and spreadsheets

Timeline

Mailroom Supervisor

Nichols College
02.2022 - Current

Senior Specialist, Branch Operations Manager

Santander Bank
02.2005 - 06.2021

Avon Representative

Avon Products
01.2002 - 01.2017

Bartender

American Legion
01.1996 - Current

Waitress

Charlie Brown's Steakhouse
01.1994 - 01.1996

High School Diploma -

Tantasqua Regional Vocational School

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Deena Rokes