Summary
Overview
Work History
Education
Skills
Certification
COMETOLOGIST LICENCE
References
Timeline
Generic

DEENA WHITESIDE

Dayton

Summary

Dynamic Member Service Representative with extensive experience at PREMIER HEALTH, excelling in customer service and conflict resolution. Proven ability to enhance member satisfaction through effective communication and problem-solving skills. Adept at managing sensitive information while ensuring privacy compliance, resulting in improved member relationships and streamlined appointment scheduling.

Overview

1
1
Certification

Work History

Member Service Representative

PREMIER HEALTH
Trotwood
07.2025 - Current
  • Assisted members with inquiries regarding health services and insurance options.
  • Processed membership applications and maintained accurate member records.
  • Collaborated with healthcare teams to resolve member issues effectively.
  • Scheduled appointments for members with healthcare providers promptly.
  • Handled sensitive information in accordance with privacy regulations securely.
  • Utilized customer service software to track interactions and maintain records efficiently.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Greeted customers in a friendly and professional manner.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

TROTWOOD MADISON HIGH SCHOOL
Trotwood, OH
06-1988

High School Diploma -

TROWOOD MADISON HIGH SCHOOL
Trotwood, OH
06-1988

Skills

  • Health services knowledge
  • Customer service
  • Membership management
  • Appointment scheduling
  • Privacy compliance
  • Conflict resolution
  • Communication skills
  • Problem solving

Certification

  • I have receive 3 recognitions for my Leadership and Training skills from my peers and Management

COMETOLOGIST LICENCE

  • I have been a professional cosmetologist from 1989 - 2020.

References

References available upon request.

Timeline

Member Service Representative

PREMIER HEALTH
07.2025 - Current

High School Diploma -

TROTWOOD MADISON HIGH SCHOOL

High School Diploma -

TROWOOD MADISON HIGH SCHOOL

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