Madison Cooper
Portland,OR
Summary
With 3 years overseeing smooth, efficient operations within the beauty industry and 1 year in finance I've shown my growth in many ways such as being, proficient in managing both digital assets and departmental personnel. And being prepared to apply deep technical knowledge and swift personnel management skills to streamline employers' operations. While also showing I am a diligent problem-solver with a resourceful approach to challenges and organized style. You need a results-driven professional focused on delivering exceptional support for customer needs, like me. I successfully manage concerns and resolve conflicts to maximize customer satisfaction. And finally, I offer a strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
OnPoint Community Credit Union
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Lead Technician
Allure Total Body Sculpt
09.2021 - 10.2022
- Planned, scheduled, and delegated daily work to a team of employees.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members, and utilized proven management techniques to cut workflow downtime and maximize revenues.
- Implemented, configured, and optimized safety standards.
- Provided services for over 1,000 clients.
- Schedule over 100 appointments daily.
Skin Care Specialist
Palm Beach Tan
08.2020 - 09.2021
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- I met sales goals by building customer relations and recruiting new customers, increasing the likelihood of repeat business.
- Welcomed clients arriving for appointments.
- Carried out product inventory checks, charting, and consultations.
Skin Care Specialist
Suns Up Tanning
06.2019 - 08.2020
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- I met sales goals by building customer relations and recruiting new customers, increasing the likelihood of repeat business.
- Carried out product inventory checks, charting, and consultations.
- Welcomed clients arriving for appointments.
Education
Cosmetology Certification - Esthetics
Portland Beauty Academy
Portland, Oregon02.2022
High School Diploma -
Clackamas High School
Clackamas, Oregon06.2021
Skills
- Overseeing Technicians
- Equipment Disinfection/Sterilization and Inspection
- Repair and Maintenance Documentation
- Data Research, Analysis and Entry
- Customer Complaint Resolution and Guest Services Expertise
- Computer Proficiency
- Public Health Codes Knowledge
- Appointment Scheduling and Confirmation
- Member Relations
- Reading Comprehension
- Collaborative Environments
- Product Recommendations
Timeline
Member Service Representative
OnPoint Community Credit Union
11.2022 - Current
Lead Technician
Allure Total Body Sculpt
09.2021 - 10.2022
Skin Care Specialist
Palm Beach Tan
08.2020 - 09.2021
Skin Care Specialist
Suns Up Tanning
06.2019 - 08.2020
Cosmetology Certification - Esthetics
Portland Beauty Academy
High School Diploma -
Clackamas High School
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