Deeneen Williams
Silver Spring,MD
Summary
Results-oriented Sales Associate with strong background in retail environments. Delivers exceptional guest experiences through engaging interactions and comprehensive product knowledge. Specializes in inventory management, customer service, and sales support, fostering effective communication and teamwork. Focused on creating a welcoming atmosphere and addressing diverse customer needs with expertise in fashion trends.
Overview
13
13
years of professional experience
Work History
Floral Manager
Safeway
Silver Spring, Maryland
05.2021 - 02.2026
- Managed floral department operations and inventory for Safeway stores, ensuring optimal stock levels.
- Trained and supervised staff on floral design techniques and customer service excellence.
- Created floral arrangements for special occasions and daily sales, enhancing customer engagement.
- Developed promotional displays that increased visibility of floral offerings and drove sales.
- Ordered supplies based on space, budget, trends, and sales projections for effective inventory management.
- Monitored daily sales trends to adjust inventory levels, optimizing product availability.
- Assisted customers with selections by providing tailored recommendations based on preferences.
- Ensured compliance with safety regulations in handling flowers and supplies to maintain a safe environment.
Cashier/Customer Service
CVS Health
11.2018 - 01.2020
- Processed customer purchases and payments while addressing inquiries to enhance shopping experience.
- Resolved customer issues promptly to enhance satisfaction and drive retention.
- Maintained sales floor by restocking shelves and updating prices to ensure product availability.
- Provided comprehensive support across all departments, including photo services.
Cashier
Shoppers Food and Pharmacy
09.2018 - 01.2019
- Operated cash register accurately, scanning all products and processing various payment methods.
- Provided prompt, efficient, and friendly customer service, fostering positive customer interactions.
- Redeemed promotional coupons, food stamps, WIC checks, rain checks, and managed discounts effectively.
- Partnered with co-workers to improve customer satisfaction and create a supportive work atmosphere.
- Organized merchandise neatly in carts to improve customer experience.
- Assisted courtesy personnel in customer interactions to enhance team efforts.
- Addressed customer questions and concerns, ensuring timely follow-ups with relevant personnel.
Cashier/Customer Service
Target
03.2017 - 06.2018
- Processed customer purchases efficiently, ensuring accurate pricing and discounts for seamless transactions.
- Operated cash register while delivering exceptional customer service.
- Ensured accuracy of cash register, verifying all payment transactions for correctness.
- Greeted customers warmly, efficiently managing returns and refunds to maintain positive shopping experience.
- Collaborated with team members to resolve guest concerns, enhancing customer satisfaction.
- Managed online order pickups to streamline customer experience.
- Responded to customer calls, providing assistance and information.
- Handled additional tasks during quiet times to support workflow.
Peer Educator
Sasha Bruce Youthwork P.O.W.E.R
07.2014 - 08.2016
- Led engaging wellness workshops for youth in residence halls and other venues. on wellness topics for youth consumers in residence halls and other venues.
- Planned and implemented events promoting healthy, safe, and responsible living.
- Encouraged healthy lifestyle behaviors among students across campus through various initiatives. and responsible health habits across campus.
- Employed marketing communication tactics, including posters and social media, to promote lifestyle changes among youth.
- Provided accurate, up-to-date health and wellness information to students.
- Acted as the main health resource for clients seeking support and guidance.
- Conducted educational outreach through information tabling and classroom presentations to raise awareness of health resources.
Volunteer
DC Central Kitchen
10.2012 - 11.2013
- Prepared and cooked meals for shelters in Washington metropolitan area, ensuring compliance with food safety regulations and providing nutritious options for those in need.
- Oversaw sanitization of cooking and food preparation surfaces, maintaining a safe environment during meal preparation and cleanup.
- Portioned and packaged cooked food according to DCCK staff instructions, ensuring consistency and quality.
- Collaborated with team members in an assembly-line format, streamlining meal assembly process to serve more individuals efficiently.
Education
High School Diploma -
HD Woodson Senior High School
Washington, DC06-2013
Skills
- Floral arrangement techniques
- Event floral design
- Floral merchandising strategies
- Floral inventory management
- Inventory control
- Supply chain management
- Shrink reduction methods
- Customer service excellence
- Leadership and team management
- Staff training
- Problem solving
- Conflict resolution
- Organizational skills
- Time management
- Multitasking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Floral Manager
Safeway
05.2021 - 02.2026
Cashier/Customer Service
CVS Health
11.2018 - 01.2020
Cashier
Shoppers Food and Pharmacy
09.2018 - 01.2019
Cashier/Customer Service
Target
03.2017 - 06.2018
Peer Educator
Sasha Bruce Youthwork P.O.W.E.R
07.2014 - 08.2016
Volunteer
DC Central Kitchen
10.2012 - 11.2013
High School Diploma -
HD Woodson Senior High School