Katerina Peña
Sachse
Summary
Expert Floral Manager with strong background in team and department leadership. Highly creative in building arrangements and displays to promote floral products. Consistently achieves sales targets through effective promotional and customer service management strategies.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Floral Department Manager
Tom Thumb Food Stores
Plano
03.2023 - Current
- Managed floral inventory to ensure freshness and availability for customers.
- Trained staff on floral arrangement techniques and customer service standards.
- Coordinated special orders and events to deliver unique floral designs tailored to customer needs.
- Developed eye-catching displays that improved product visibility and encouraged customer engagement.
- Collaborated with suppliers to source quality flowers and supplies for the department.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Delegated assignments and set schedules for effective coverage of floral department needs.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
- Oversaw the design of flower displays for special events such as weddings or corporate functions.
- Analyzed customer feedback surveys to determine customer satisfaction trends with regard to product offerings, pricing and service levels.
- Created promotional campaigns that boosted sales of seasonal items like Mother's Day bouquets and Valentine's Day arrangements.
- Maintained salability and health of floral products by establishing clear care procedures.
- Managed floral inventory to ensure fresh and diverse selections.
- Trained team members on proper floral care techniques and customer service.
- Coordinated flower arrangements for special events and daily displays.
Lead Technician
Joy of clean
Rowlett
06.2022 - 03.2023
- Supervised cleaning staff to ensure high standards of service delivery.
- Trained new technicians on cleaning procedures and safety protocols.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Coordinated with clients to address specific cleaning needs and preferences.
- Implemented quality checks for cleanliness in various environments and facilities.
- Resolved customer complaints regarding service issues promptly and effectively.
- Analyzed customer requirements to determine appropriate solutions.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Education
Bachelor of Arts -
Wayland Baptist University
Plainview, TX 08.2017 - 06.2026
Skills
- Floral arrangement techniques
- Certified floral designer
- Event floral setup
- Visual merchandising
- Inventory management
- Inventory oversight
- Shrink minimization
- Sales strategies
- Promotional planning
- Customer service
- Team leadership
- Scheduling
- Plant care knowledge
- Time management abilities
- Client relationship management
- Reliability
Languages
English
Professional
Certification
- Floral certification
- Excel/word certification
Accomplishments
- Top sales in division
- Increase in sales ID percent over 25 plus stores
- Won multiple contest in the last year in floral marketing/sales
Affiliations
- Outside of my role as a Floral Manger, I immerse myself in hobbies that support my craft as an art enthusiast. I find tranquility in designing floral arrangements for others as a gift or creating meaningful gift baskets as a way of expressing gratitude. I also enjoy horticultural experiences, walking along nursery’s etc to gain knowledge on care for my plants. I express an appreciation for weightlifting, staying active with my family is essential in daily activities. Additionally I love cooking, baking and allowing myself to enjoy life to fullest.
References
References available upon request.
Timeline
Floral Department Manager
Tom Thumb Food Stores
03.2023 - Current
Lead Technician
Joy of clean
06.2022 - 03.2023
Bachelor of Arts -
Wayland Baptist University
08.2017 - 06.2026