Summary
Overview
Work History
Education
Skills
Timeline
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Deep Patel

Indianapolis,IN

Summary

Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

American Heritage Inn
01.2023 - 08.2025
  • Greeted guests, verified identity, and processed check-ins and check-outs
  • Issued room keys and handled reservations
  • Answered multi-line phones and responded to guest questions about rooms, amenities, and local area
  • Resolved guest complaints and coordinated with housekeeping and maintenance
  • Processed payments (cash and credit cards) and balanced cash drawer each shift
  • Prepared daily shift reports and communicated important information to next shift
  • Accepted and recorded wake-up call requests
  • Maintained guest records in property management system

Salesforce Developer

Wipro via Revature
10.2021 - 08.2022
  • Developed and implemented custom Salesforce applications to meet client specifications.
  • Created and optimized reports and dashboards to track key business metrics.
  • Documented technical solutions and collaborated with a team in an Agile development environment.

Cashier

Speedway
01.2018 - 01.2019
  • Processed a high volume of customer transactions quickly and accurately.
  • Managed all cash and credit card payments, balancing the register at the end of each shift.
  • Provided friendly and efficient service, assisting customers with product inquiries and maintaining store cleanliness.

Education

Associate's Degree - Computer Programming

Lansing Community College
Lansing, MI
08.2021

Skills

  • Customer Service & Hospitality: Guest Relations, Conflict Resolution, Reservations, Guest Check-in/Check-out, Multi-line Phone Systems
  • Technical Skills: Property Management Systems (PMS), Point of Sale (POS) Systems, Salesforce Development, Microsoft Office Suite
  • Business Operations: Cash Handling, Payment Processing, Daily Reporting, Data Entry, Agile Methodologies

Timeline

Front Desk Associate

American Heritage Inn
01.2023 - 08.2025

Salesforce Developer

Wipro via Revature
10.2021 - 08.2022

Cashier

Speedway
01.2018 - 01.2019

Associate's Degree - Computer Programming

Lansing Community College

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Deep Patel