Deepak Bahadur Kumal
Baltimore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer service representative
Subway
11.2024 - Current
- Greet and interact with customers in a friendly and professional manner
- Take accurate orders and answer questions about the menu
- Prepare sandwiches and salads according to Subway's standards and customer preferences
- Follow portion sizes, food presentation, and hygiene protocols
- Maintain high standards of food safety, including hand washing and glove use
- Operate the cash register and handle transactions accurately
- Process cash, credit, and debit payments
- Stock and restock ingredients, condiments, and supplies as needed
- Monitor inventory to ensure freshness and quality
- Regularly clean the workstation, equipment, and dining areas
- Perform routine cleaning tasks and maintain an organized environment
- Collaborate effectively with team members to ensure smooth operations
Managing Director
IT Computer Institute
03.2013 - 10.2024
- Established and managed an IT computer institute, providing comprehensive computer training services
- Developed and executed business strategies, fostering growth and sustaining operations
- Delivered training in computer hardware repair, basic computing, and graphic design, Data Entry, Typing and Printing, helping students gain marketable skills
- Oversaw administrative functions, ensuring smooth day-to-day operations
Volunteer
S.P Richards Co
07.2024 - 08.2024
- Warehouse job like prepare, manage, load unload goods
Accountant
Shree Homraj Lohani Sharad Shikshya Sadan Higher Secondary School
04.2009 - 09.2014
- Managed school accounting tasks, including payroll processing, budgeting, and financial reporting
- Maintained accurate financial records and assisted in annual audits
- Collaborated with administration to manage accounts and improve financial planning processes
Education
High School Diploma -
Pabitra Higher Secondary School
Nepal06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Customer relations
- Graphic design
- Accounting proficiency
- Computer operations management
- Microsoft office expertise
Languages
English
Professional Working
Timeline
Customer service representative
Subway
11.2024 - Current
Volunteer
S.P Richards Co
07.2024 - 08.2024
Managing Director
IT Computer Institute
03.2013 - 10.2024
Accountant
Shree Homraj Lohani Sharad Shikshya Sadan Higher Secondary School
04.2009 - 09.2014
High School Diploma -
Pabitra Higher Secondary School
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