Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deepak Kumar

Brooklyn,NY

Summary

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Moti Mahal Delux
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Westin Hotel
05.2019 - 05.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Captain

Bayview Hotel
03.2017 - 08.2017
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Education

Bachelor of Arts - Airlines Tourism And Hospitality

Lovely Professional University
India
10.2018

Skills

  • Work Assignments
  • Menu Knowledge
  • Transactions and Cash Handling
  • Warm and Friendly
  • Safe Handling Standards
  • Phone Inquiries
  • Customer Service and Rapport

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

Hindi
Punjabi

Timeline

Server Shift Leader

Moti Mahal Delux
04.2022 - Current

Server

Westin Hotel
05.2019 - 05.2022

Server Captain

Bayview Hotel
03.2017 - 08.2017

Bachelor of Arts - Airlines Tourism And Hospitality

Lovely Professional University

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Deepak Kumar