Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maximiliano Hernandez

Berwyn,IL

Summary

Dependable Server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Server Shift Leader

Puttshack
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Server Assistant

Puttshack
12.2022 - 04.2023
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.

Game Ambassador

Puttshack
08.2022 - 12.2022
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.

Busboy

Honey Bee Cafe
06.2021 - 08.2022
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

High School Diploma -

Morton West High School
Berwyn, IL
06.2023

Skills

  • To-Go Order Preparation
  • Station Preparation
  • Work Assignments
  • Conflict and Complaint Resolution
  • Guest Satisfaction
  • Cool Under Pressure
  • Warm and Friendly
  • Operational Efficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server Shift Leader

Puttshack
04.2023 - Current

Server Assistant

Puttshack
12.2022 - 04.2023

Game Ambassador

Puttshack
08.2022 - 12.2022

Busboy

Honey Bee Cafe
06.2021 - 08.2022

High School Diploma -

Morton West High School

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Maximiliano Hernandez